Star

Key Responsibilities. Customer Engineering & Project Management. Manage the execution of industrial and medical installation projects within approved timelines, budgets, and quality standards. Conduct site surveys, technical assessments, and feasibility studies for new customer requirements. Coordinate with customers, engineering teams, contractors, vendors, and internal stakeholders for smooth project execution. Ensure all installations are completed in accordance with approved technical specifications, safety standards, and best practices. Maintain project documentation, records, drawings, reports, and other relevant project files. Ensure 100% statutory and regulatory compliance across customer installations. Maintenance & Service Operations. Plan and schedule preventive maintenance activities in line with CAMS cycles and defined maintenance schedules. Coordinate breakdown maintenance and ensure equipment issues are resolved within agreed timelines. Monitor equipment performance, reliability, and availability across customer sites. Ensure all assets and installations are maintained as per prescribed maintenance standards. Identify recurring equipment issues and implement appropriate corrective and preventive actions. Ensure statutory inspections, certifications, and maintenance requirements are completed on time. Safety Management. Implement and monitor safety plans across customer engineering activities. Ensure compliance with company HSE policies, statutory regulations, and site safety standards. Promote a strong safety-first culture among employees, contractors, customers, and other stakeholders. Monitor safe working practices during installation, maintenance, and service activities. Ensure timely reporting and documentation of incidents, near misses, and unsafe conditions. Customer Relationship & Service Management. Act as the key point of contact for customers regarding engineering services, installations, maintenance, and technical issues. Ensure customer complaints and service requests are attended to within agreed response and resolution timelines. Drive high levels of customer satisfaction through reliable and responsive engineering services. Provide technical guidance and support to customers for safe and efficient operation of installed systems. Conduct customer training on the safe operation, handling, and maintenance of systems and equipment. Develop strong customer relationships and identify opportunities for improving service quality.