Staff Software Engineer

Job Title: Staff Software Engineer Company: Genesys Job Category: Python Developer Roles & Responsibilities: Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real\-world enterprise environments every day. Key Responsibilities The primary responsibilities for this role include (but are not limited to): * Design, develop, and deliver scalable cloud backend and voice\-platform services that support real\-time communications with high reliability and operational excellence. * Hands\-on implement backend microservices in Java and Spring Boot, along with Python\-based serverless functions (AWS Lambda) for event\-driven and automation workloads. * building AI bots, agents using latest tech stack like MCP, RAG, vector database, guardrails, langchain framework. * Develop and maintain systems software in C, including work with network\-facing and open\-source platform components (e.g. OpenSIPS/SIP routing) used in real\-time communications. * Contribute to full\-stack features, including React\-based UIs and operational tooling, where needed. * Build and operate services on AWS, ensuring scalable, observable, and production\-ready solutions. * Apply strong networking and Linux systems skills to develop, integrate, and troubleshoot real\-time communications workloads. * Apply deep understanding of multithreading, concurrency, and thread\-safety to design and troubleshoot high\-throughput, low\-latency services. * Build fluency in SIP/VoIP and Genesys voice\-platform concepts and apply them effectively in your work. * Own troubleshooting of complex production issues spanning networking, systems, and service layers; drive root\-cause analysis and lasting fixes using observability tooling such as SumoLogic and New Relic. * Drive strong system design: translate ambiguous requirements into clear architecture, make sound trade\-offs, and document decisions for scalability, fault tolerance, and maintainability. * Collaborate with product, architecture, DevOps, QA, security, and operations to translate business and platform needs into durable technical solutions. * Champion engineering best practices for design, code quality, CI/CD, testing, monitoring, logging, tracing, and production operations. * Provide technical guidance and mentorship through design reviews, code reviews, and hands\-on collaboration (individual contributor; no direct reports). * Drive continuous improvement in system performance, availability, scalability, fault tolerance, and maintainability across the voice platform. * AI at enterprise scale – Build, support and operate AI\-powered technology used by more than 8,000 organizations worldwide. 150\+ new AI features were released in the last fiscal year. * A flexible\-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. * Growth in the AI era – Build future\-ready skills through mentorship, learning programs, leadership development and education support. * Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well\-being resources and regionally tailored programs for employees and their families. * Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys. Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre\-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow\-ups or resume submissions—may not receive a response. Work Location: Tamil Nadu, India Availability: Full time

Be the one building AI\-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI\-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Minimum Requirements Must Have (Core Technical Skills) Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available. Be the one building what's next \- where AI, experience and impact come together. ===================================================================================== Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built\-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. Key Skills: Python, REST API, PostgreSQL, GitHub, Linux Salary: Not disclosed