Sprinklr

Job Title: Sprinklr Company: Infosys Job Category: Salesforce Roles & Responsibilities: Job Description Sprinklr Integration Engineer We are looking for a talented Sprinklr Integration Engineer with hands\-on experience in Sprinklr platform implementation, integration, configuration, and support. The ideal candidate should have expertise in integrating Sprinklr with enterprise applications, CRM platforms, contact center solutions, and social media channels to deliver seamless customer experience solutions. Key Responsibilities * Implement, configure, and support Sprinklr Platform solutions. * Design and develop integrations between Sprinklr and enterprise applications. * Integrate Sprinklr with CRM systems such as Salesforce, Dynamics 365, ServiceNow, and other third\-party platforms. * Configure workflows, automation, case management, and reporting within Sprinklr. * Develop and consume REST/SOAP APIs for system integrations. * Troubleshoot integration, application, and performance issues. * Work closely with business stakeholders to gather requirements and translate them into technical solutions. * Support deployment, upgrades, and enhancements of Sprinklr solutions. * Create technical documentation, process flows, and knowledge articles. * Ensure platform security, scalability, and availability. Work Location: Hyderabad, Bengaluru, Mumbai (All Areas), India Availability: Full time

Experience: 1-3 years Location: Bangalore, Pune, Chennai, Hyderabad, Noida Employment Type: Full\-Time * Experience with Sprinklr Care, Social, Marketing, or Insights modules. * Exposure to Contact Center platforms such as Genesys, NICE CXone, or Cisco. * Experience with cloud platforms (Azure, AWS). * Knowledge of scripting or automation tools. * Certification in Sprinklr is an added advantage. Educational Qualification * BE/B.Tech/MCA or equivalent qualification. Key Skills: Salesforce Salary: Not disclosed