Social Media Specialist

Grofers India Pvt Ltd.
Gurugram, Haryana

• Evaluate end-to-end customer experience across social media channels and customer touch points
• Design new engagement strategies, benchmark best practices and innovate on various social media handles.
• Monitor and evaluate online media campaigns to keep them fresh and effective
• Liaise with stakeholders to ensure that the customers get the required solutions thereby providing signature customer experience
• Improve existing SOPs to make them highly customer centric
• Ensure the SLA s and metrices are regularly tracked and improved from time to time
• Drive team s performance against the SLAs and metrices and extend support to them whenever required