SF/SFI Engineer

Job Title: SF/SFI Engineer Company: CGI Job Category: Salesforce Roles & Responsibilities: . Role Family: Technology, Customer Platforms \& Salesforce Engineering Role Summary The Salesforce / Salesforce Industries Engineer designs, builds, tests, deploys and supports secure, scalable Salesforce solutions that improve customer and business journeys across Centrica's customer platform estate. The role combines hands on Salesforce engineering with integration, automation, quality and live service ownership, working closely with Product, Architecture, QA, Operations and business stakeholders. Key Responsibilities . Design, develop, test and deploy Salesforce capabilities using Apex, Lightning Web Components (LWC), Flows and appropriate declarative configuration. . Develop and support Salesforce Industries / Vlocity capabilities, including OmniStudio / OmniScripts, Enterprise Product Catalogue (EPC) and Integration Procedures where relevant to the solution. . Build and maintain integrations and APIs between Salesforce and enterprise platforms, using appropriate REST / SOAP, event driven or asynchronous integration patterns. . Participate in backlog refinement, sprint planning, technical spikes and implementation discussions; own assigned stories through development, testing and deployment. . Work with QA / QE teams to diagnose defects, support system and user acceptance testing, and drive issues through to resolution. . Support production services, including incident investigation, root cause analysis, defect resolution and continuous improvement. Git or similar version control; CI/CD pipelines; source driven development and release discipline Production support, monitoring, incident investigation, RCA and continual service improvement . Ability to write well tested, secure, maintainable solutions and participate confidently in code/design reviews. . Own engineering stories end to end: understand the requirement, design the solution, implement, test, deploy and support it in production. . Design for reliability, scalability, security and maintainability, with a clear understanding of the wider customer platform ecosystem. . Reliable and maintainable integrations across Salesforce and surrounding enterprise systems. . You will contribute to technical design, sprint refinement, code reviews, testing, CI/CD and live service support. . You will partner with Product, Architecture, QA and Operations to deliver secure, resilient and maintainable outcomes. Your future duties and responsibilities Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well\-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Work Location: Telangana, India Availability: Full time

. Suggested Level: Engineer / Senior Engineer (based on candidate's experience, skills, and assessment outcome) Sales Cloud, Service Cloud and Experience Cloud; exposure to other clouds as relevant Automated/unit testing, peer review, defect triage, non functional requirements and performance awareness . Experience with Sales Cloud and Service Cloud; Experience Cloud knowledge is beneficial. . Working experience with Git or equivalent version control and Agile / Scrum delivery practices. . Salesforce Industries / Vlocity experience, particularly OmniStudio / OmniScripts, EPC and Integration Procedures. . Experience in Energy \& Utilities, retail, complex product configuration, selling or customer service journeys. Indicative Experience Level . Contribute to technical refinement and identify dependencies, risks, integration impacts and non functional requirements early. Join Centrica as a Salesforce / Salesforce Industries Engineer and help build secure, scalable customer platform capabilities that make complex customer and colleague journeys simpler. You will work in a product aligned engineering team, turning requirements into production ready Salesforce solutions across core Salesforce and, where applicable, Salesforce Industries capabilities. . Experience with Salesforce Industries / Vlocity, OmniStudio / OmniScripts, EPC and Integration Procedures is highly valuable for industry specific delivery. . Experience in energy/utilities or other complex product and customer service environments is an advantage. Key Skills: Salesforce, Apex, Lightning Web Components, SOQL, SOSL, Salesforce CRM Salary: Not disclosed