ServiceNow CSM Integration Specialist

Job Summary. Design, develop, and integrate ServiceNow CSM modules and third-party systems. We are seeking a highly skilled ServiceNow CSM Integration Specialist with hands-on experience in implementing and integrating CSM modules and external systems. Responsibilities. Implement and customize ServiceNow CSM modules, including Case Management, Account Management, Customer Portals, and Virtual Agent. Develop integrations with third-party systems using REST/SOAP, IntegrationHub, and MID Servers. Configure CSM features like Playbooks, Agent Workspace, SLAs, and Workflows. Understand customer processes and deliver scalable solutions. Build reusable integrations across systems like Salesforce, SAP CRM. Manage authentication, error handling, and performance optimization. Participate in Agile ceremonies (planning, standups, retrospectives). Support testing via ATF and unit testing. Qualifications. Experience: 5+ yrs total, 4+ yrs as ServiceNow developer. Relevant: 2-3 yrs in CSM and Integrations. Strong knowledge of customer service workflows and CSM practices. Proficient in REST/SOAP APIs, IntegrationHub, and MID Servers. Skilled in JavaScript, Glide APIs, Business Rules, Script Includes, Flow Designer. Experience with OAuth 2.0 and automated testing frameworks. Excellent communication and Agile collaboration skills. Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. This is a great opportunity to build a career in the Salesforce domain. Interested candidates looking to grow in Salesforce are encouraged to apply. This role offers hands-on exposure to real-world Salesforce projects.

We are seeking a highly skilled ServiceNow CSM Integration Specialist with hands-on experience in implementing and integrating CSM modules and external systems. Qualifications Experience: 5+ yrs total, 4+ yrs as ServiceNow developer. Strong knowledge of customer service workflows and CSM practices. Proficient in REST/SOAP APIs, IntegrationHub, and MID Servers. Skilled in JavaScript, Glide APIs, Business Rules, Script Includes, Flow Designer. Experience with OAuth 2.0 and automated testing frameworks. Excellent communication and Agile collaboration skills. Education: Any Graduate, Any Postgraduate. Location: Noida. Employment type: Full Time, Permanent. Candidates with strong communication skills and a willingness to learn are encouraged to apply. Freshers and experienced professionals meeting the above criteria are welcome to apply. Only candidates matching the required skill set and experience level will be considered.