Senior Specialist Order Management

Job Title: Senior Specialist Order Management Company: The Magnum Ice Cream Company Job Category: SAP SD Roles & Responsibilities: Life tastes better with ice cream With 19\.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben \& Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. Job Purpose The Sr. Specialist is responsible for the day\-to\-day operational excellence and delivery of the Invoice\-to\-Cash lifecycle across the global regions. This role acts as a critical bridge between global process standards and regional execution, ensuring that the Third\-Party Service Provider (3PSP) performs O2C activities at the keystroke level with accuracy, timeliness, and compliance with business requirements. The role focuses on “running the engine”\- supporting vendor performance, resolving operational issues, and ensuring that order management, invoicing, collections, and dispute processes are executed seamlessly in the global market context. KEY RESPONSIBILITIES: 1\. Operational Oversight \& Vendor Management * 3PSP Coordination: Act as the primary point of coordination and escalation for the 3PSP vendor, ensuring delivery of O2C services including collections, cash applications, credit management and dispute management meets contractual SLAs. * Keystroke\-Level Governance: Monitor execution quality in transactional systems (e.g., SAP S/4HANA, Serrala, SAP\-FSCM), ensuring adherence to Global Process Owner (GPO) standards. * Service Delivery: Oversee timely execution of daily and period\-end O2C processes including order entry, billing cycles, cash application, and collections follow\-ups. 2\. Regional Performance \& Execution * KPI Accountability: Own delivery of key O2C KPIs, including: Days Sales Outstanding (DSO), Cash Collection Effectiveness, Dispute Resolution Cycle Time, Cash Application on Time, etc. * Operational Reviews: Conduct weekly/monthly performance reviews with the 3PSP and stakeholders to address service gaps and drive improvements. * Exception Management: Identify and resolve issues such as blocked orders, billing errors, overdue receivables, and disputes. 3\. Process Localization \& Compliance * Standardization Adherence: Ensure O2C operations are aligned with global O2C standards, minimizing deviations unless business\-critical. * Documentation \& Knowledge: Maintain regional SOPs and ensure 3PSP documentation (SOPs, DTPs) is accurate and up to date. * Audit \& Controls: Ensure compliance with internal controls, SOX requirements, credit policies, and data privacy regulations. 4\. Technology \& Tactical Enablement * System Utilization: Ensure effective use of SAP S/4HANA, and other supporting O2C tools like Serrala for Cash Applications, SAP\-FSCM for Credit Management, Collections and Disputes Management. * User Acceptance Testing (UAT): Support/lead testing for system changes or deployments, ensuring all the requirements are validated. * Data Integrity: Ensure accuracy of master data (customer master, pricing, credit limits, payment terms). 5\. Stakeholder \& Cross\-Functional Alignment * Regional Bridge: Act as liaison between Commercial, Customer Service, Finance (AR/Credit), and Global GPO teams. * S\&OP Integration: Work with sales and customer teams to resolve order blocks, disputes, and improve customer experience. * Conflict Resolution: Manage trade\-offs between revenue realization, customer service, and risk (credit exposure). 6\. Issue Resolution \& Continuous Improvement * Identify root causes of recurring O2C issues (billing errors, delayed collections, disputes). * Drive corrective actions with 3PSP and internal stakeholders. * Support automation and process improvement initiatives in O2C operations. * Roles with real accountability and visible impact * Free to move fast, experiment and challenge how things are done * Continuous learning and development as the business grows * Reward linked to performance and contribution. Work Location: Pune/Pimpri-Chinchwad Area Availability: Full time

What You Need To Succeed Experiences \& Qualifications * University degree in Finance, Business Administration, Supply Chain, or related field. * 10\+ years of experience in Order\-to\-Cash, Accounts Receivable, or Customer Operations. * Significant track record managing 3PSPs or BPO partners in a high\-volume, keystroke\-level environment. * High "Super\-User" comfort level with SAP S/4HANA, SAP\-FSCM, and Serrala. * Experience navigating the diverse market landscape of global regions and managing stakeholders across different time zones and languages. Must have competencies * Analytical Thinking * Strategic Vision * Communication Skills * Problem Solving * Collaboration * Leadership * Adaptability Key Skills: Order Management, Pricing, Billing, UAT Salary: $8