Senior Service Cloud Developer

Job Title: Senior Service Cloud Developer Company: Sovos Job Category: Salesforce Roles & Responsibilities: Senior Service Cloud Developer ================================== Don't worry if you don't check every box. We're focused on hiring great people, not perfect resumes. It's less about what you've done elsewhere and more about what you're capable of doing here. THE ROLE At Sovos, we're building the global tax compliance platform that businesses rely on every day, and our customers expect fast, accurate support. As a Senior Service Cloud Developer, you'll own the technical design, build, and quality of our Salesforce Service Cloud platform, covering case management, entitlements and SLAs, knowledge, and omni\-channel routing. You'll work closely with Support, Customer Success, and Revenue Operations to turn business requirements into scalable, well\-governed solutions, and you'll set the technical standard for Service Cloud development across the Business Applications team. * Architect and develop Service Cloud solutions using Apex, Lightning Web Components, Flow, and declarative tools, choosing the right approach for each problem. * Build case lifecycle automation (assignment, escalation, entitlements, milestones, SLAs) and extend Omni\-Channel, Email\-to\-Case, Web\-to\-Case, Knowledge, and Service Console. * Design integrations with Jira, customer success platforms, telephony, NetSuite, and Snowflake using REST/SOAP APIs, Platform Events, and middleware. * Lead design and code reviews, set standards for Apex, LWC, test coverage, and bulkification, and mentor developers and admins. * Own your deployment pipeline (source control, CI/CD, sandbox strategy, releases) in compliance with change management, SOX, and ITGC requirements, including documented testing and approvals. * Design, build, and test Agentforce agents (topics, actions, guardrails) and other Einstein capabilities, leveraging AI coding assistants (such as Claude Code) with the Salesforce CLI to scaffold Apex and LWC, generate tests, analyse metadata, and script deployments. * Apply AI across the delivery lifecycle (code review, impact analysis, documentation, test evidence), holding AI\-generated code to the same review, testing, and change management standards as any other change, and share effective AI\-assisted practices with the team to improve case deflection and resolution time. WHAT YOU BRING TO SOVOS * Global Mentoring Programs * AI Tools and Technology from Day 1 * Continuous Learning and Development * Language Learning Support * Global Employee Recognition Platform and Programs * Global Parental Leave Policy * Comprehensive Health Insurance (Day 1, company paid) * Life and Accidental Insurance (company paid) * Hybrid Work Arrangement * Annual Health Check\-up Equal Opportunity Employer Work Location: Maharashtra, India Availability: Full time

The digitization of tax compliance is fundamentally changing global commerce and how businesses need to operate and grow. Governments now have real\-time visibility into business data, creating new challenges and new opportunities for organizations around the world. At Sovos, we're transforming tax compliance from a business requirement into a driver of growth through AI\-powered technology that delivers the accurate, real\-time insights businesses need to make smarter decisions. 1.Pre\-Employment Assessment Regionally specific assessments we use to mitigate bias and give every applicant a fair shot. 2.Video Interview A chance to meet as many qualified applicants as possible and get to know you beyond your resume. Sovos is transforming tax compliance from a business requirement to a force for growth. Our flagship product, the Sovos Compliance Cloud platform, enables businesses to identify, determine, and report on every tax obligation across the globe. Sovos processes nearly 20 billion transactions per year, helping companies scale their compliance strategy in 150\+ countries. More than 100,000 customers – including half the Fortune 500 – trust Sovos’ tax and regulatory expertise and unparalleled integration with their business applications. Learn more at sovos.com. ### Ready to make your move? Key Skills: Salesforce, Apex, Lightning Web Components, SOQL, SOSL Salary: Not disclosed