Senior SAP Basis Consultant

Job Title: Senior SAP Basis Consultant Company: HCLTech Job Category: SAP BASIS Roles & Responsibilities: SAP DCEM (Digital Customer Engagement Manager) · This is SAP Customer Engagement Manager position which is elevated role as per career progression/ path for SAP Basis consultant who would like to become SDM/ Account Manager/ Service Manager in their career journey. Primary role/ responsibility for this role is to understand customer requirements about their SAP Landscape and facilitate solutions, technical services with alignment of SAP backend support (TechOps) team on SAP RISE Platform. · DCEM team member works very closely with SAP IAE, CAA, TSM, CDM teams to ensure Customer has all necessary guidance, information needed for their SAP Landscape functioning \& planning (Refer detailed Roles \& Responsibilities below) · Since it is an Engagement Manager role so there is no expectation from the resource to perform any hands\-on work. · 2\+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management). · Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services · Supports in de\-escalations of critical customer situations · Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable · Executes and supports problem management and continuous improvement · Supports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime. Understanding of Technical Managed Services and related ITSM processes Excellent internal and external stakeholder management, presentation, and communication skills Work Location: Noida, Uttar Pradesh, India Availability: Full time

· Technical expertise in SAP Basis area with minimum of 5\+ years of experience. · Good understanding \& hands\-on experience required in S/4 HANA Application \& HANA database. · Experience in SAP Upgrade \& Migration (OS/DB) is mandatory. · Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus. · Hands\-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed. Proven hands\-on technical experience Basis skillset with Migration experiences from On\-Prem to the cloud environment Hyperscaler understanding and experience Key Skills: SAP Basis Salary: Not disclosed