Senior Salesforce Engineer - Digital & Pro

Job Title: Senior Salesforce Engineer - Digital & Pro Company: OMNIYAT Job Category: Salesforce Roles & Responsibilities: The Role * Design and build Agent force agents, including topics, instructions and actions, for sales, broker and customer service use cases. * Create Prompt Builder templates grounded in CRM records and Data 360 data. * Configure and extend Einstein features such as lead and opportunity scoring, service replies and conversation summaries. * Develop the Apex, Flow and Lightning Web Component logic that agents invoke and that surfaces AI output to users. * Build Data 360 data streams, harmonized data models and calculated insights that feed AI features. * Implement retrieval over unstructured content, such as project collateral, FAQs and internal policies, using vector search and chunking strategies. * Coordinate with data owners to keep grounding sources accurate, current and approved for AI use. * Integrate external models, including Azure OpenAI, Amazon Bedrock and Anthropic APIs, and expose agents to mobile and web channels through the Agent API. * Build and run test suites and evaluation sets for every agent and prompt before each release, including security and PDPL checks. * Monitor accuracy, escalation rates and user feedback, and iterate on prompts, actions and grounding. * Track AI consumption and credit usage against budget, and optimize model and action choices. * Configure the Einstein Trust Layer, including data masking, zero data retention and audit trail, and apply least\-privilege access for agent users. * Ensure human\-in\-the\-loop controls so agents never make final decisions on regulated matters such as KYC/AML outcomes. * Manage the sandbox strategy and release pipeline using Salesforce CLI, source control and CI/CD, with security gates before UAT and production. * Review partner and contractor AI work against agreed standards, and document designs, prompts and evaluation results. Work Location: Dubai, United Arab Emirates Availability: Full time

1. Minimum Required Education: Bachelor's degree in Computer Science, Information Systems or a related field, or equivalent experience. 2. Average Years of Experience: 5\+ years of hands\-on Salesforce development, including at least 1 year delivering Salesforce AI features in production. Experience in real estate or another regulated, high\-value sales environment, including KYC/AML workflows, is highly preferred. 3. Required Skills : Agent force, Prompt Builder and Einstein features, Apex, LWC, SOQL and Flow, Data 360 (formerly Data Cloud), LLM concepts (prompt engineering, retrieval\-augmented generation, embeddings, evaluation), REST APIs, OAuth and event\-driven integration, Salesforce CLI, Git and CI/CD, Python (an advantage), stakeholder management, fluent written and spoken English (Arabic is an advantage). 4. Technical Skills: Salesforce Platform Developer I and Agent force Specialist certifications are required; Data Cloud Consultant, Platform Developer II or Application Architect certification is an advantage. Key Skills: Salesforce, Apex, SOQL Salary: Not disclosed