Senior Salesforce Developer - Service Cloud

SO, WHAT'S THE STORY? The Retention team is part of the broader Direct To Consumer (DTC) organisation, which aligns with our strategy of putting our customers and our direct relationships with them first. We operate as a customer-centric division, using modern technologies and innovative practices to deliver exceptional service experiences consistent with our brand values. As a Senior Salesforce Engineer, you will be responsible for the implementation, optimisation, and automation of processes within Salesforce Service Cloud, delivering scalable and high-quality solutions that empower our customer service teams. You will use a mix of declarative and programmatic tools including Apex, Lightning Components, JavaScript, Visualforce, and integrations to architect and implement service capabilities. Working in an agile environment, you'll partner closely with cross-functional stakeholders to ensure our Service Cloud platform evolves to meet the needs of a global customer operation. THE GIG. As a Senior Salesforce Engineer, you will:. Design, implement, optimise, and automate business processes within Salesforce Service Cloud. Build robust functionality using Lightning Components, JavaScript, Apex, and Visualforce. Handle web services API integrations between Salesforce and third-party systems. Perform technical evaluations and propose solution designs aligned to business requirements and platform best practices. Apply expertise in advanced Apex programming, including common design patterns, governor limit management, bulkification techniques, efficient trigger handling, and asynchronous operations. Design, develop, test, document and deploy third-party integrations with Salesforce. Build and maintain automated unit tests for Salesforce platform code. Manage the change control process across sandboxes, ensuring changes are documented, reviewed, tested, and approved prior to deployment. Implement new features using declarative tools such as custom objects, workflows, flows, approval processes, validation rules, and email alerts. Develop reports, dashboards, custom report types, and processes to monitor data quality and performance. Manage Salesforce configuration including users, roles, profiles, groups, queues, and security controls. THE STUFF THAT SETS YOU APART. Must-Have Skills:. Proven experience as a Salesforce Developer/Engineer with deep experience in Service Cloud. Salesforce Platform Developer I certification or similar. Strong understanding of Salesforce coding limitations and best practices. Solid Object-Oriented Programming (OOP) knowledge. Hands-on coding background in Apex. Strong knowledge of design patterns and scalable engineering practices. Knowledge of web development (e.g., JavaScript, Lightning Web Components). Experience working with web services APIs (REST/SOAP). Strong understanding of relational databases and data modelling. Ability to produce clear, structured technical documentation. Technical Skills:. Expertise in Salesforce Service Cloud capabilities and configuration. Proficiency with Apex, Lightning Components, JavaScript, Visualforce. Experience in API integrations (REST/SOAP) and middleware patterns. Strong database understanding (SOQL, SQL). Experience with CI/CD processes and tooling (e.g., Git, GitLab CI, Jenkins, DevOps Center). Familiarity with agile methodologies and tools (e.g., JIRA, Confluence). Understanding of Salesforce testing frameworks and code coverage requirements. Soft Skills:. Communication: Clearly articulating technical concepts and solutions to stakeholders. Collaboration: Working effectively with cross-functional teams to achieve common goals. Adaptability: Being flexible and open to changes in a dynamic, agile environment. Problem-solving: Approaching challenges with a solution-oriented mindset. Attention to Detail: Ensuring accuracy and thoroughness in development and documentation. Time Management: Prioritising tasks and managing time efficiently to meet project deadlines. Empathy: Understanding user needs and perspectives to create user-friendly solutions. This is a great opportunity to build a career in the Salesforce domain. Interested candidates looking to grow in Salesforce are encouraged to apply. This role offers hands-on exposure to real-world Salesforce projects.

We operate as a customer-centric division, using modern technologies and innovative practices to deliver exceptional service experiences consistent with our brand values. Proven experience as a Salesforce Developer/Engineer with deep experience in Service Cloud. Salesforce Platform Developer I certification or similar Strong understanding of Salesforce coding limitations and best practices. Strong knowledge of design patterns and scalable engineering practices. Knowledge of web development (e.g., JavaScript, Lightning Web Components). Experience working with web services APIs (REST/SOAP). Strong understanding of relational databases and data modelling. Ability to produce clear, structured technical documentation. Experience in API integrations (REST/SOAP) and middleware patterns. Strong database understanding (SOQL, SQL). Experience with CI/CD processes and tooling (e.g., Git, GitLab CI, Jenkins, DevOps Center). Familiarity with agile methodologies and tools (e.g., JIRA, Confluence). Understanding of Salesforce testing frameworks and code coverage requirements. Experience required: 0-3 Years. Education: B.Tech / B.E. in Any Specialization. Location: Bengaluru. Employment type: Full Time, Permanent. Candidates with strong communication skills and a willingness to learn are encouraged to apply. Freshers and experienced professionals meeting the above criteria are welcome to apply. Only candidates matching the required skill set and experience level will be considered.