Senior Salesforce Developer - Service Cloud

Job Title: Senior Salesforce Developer - Service Cloud Company: BCE Global Technology Centre Job Category: Salesforce Roles & Responsibilities: Our core values support a customer\-centric approach and the harnessing of cutting\-edge technology to provide business outcomes with positive societal impact. Guided by innovation and a commitment to progress, we’re shaping a brighter future for the generations of today and tomorrow. If you would like to be a part of a team of thought\-leaders pioneering advancements in 5G, MEC, IoT and cloud\-native architecture, we’d love to hear from you. Job Description We are seeking a Senior Salesforce Developer with deep expertise in Salesforce Service Cloud to deliver enterprise\-grade customer service and contact centre solutions. The successful candidate will design, develop, and support scalable Salesforce applications, integrations, and automation capabilities that improve customer experience, agent productivity, and operational efficiency. Working closely with Architects, Product Owners, and Business stakeholders, you will play a key role in the delivery of CRM, omnichannel, and customer service modernization initiatives. Key Responsibilities * Design, develop, and support Salesforce Service Cloud solutions. * Build and enhance capabilities including Case Management, Service Console, Omni\-Channel Routing, Knowledge Management, and Workflow Automation. * Develop custom solutions using Apex, Lightning Web Components (LWC), Flows, and Platform Events. * Design and implement integrations with enterprise applications and third\-party platforms using REST and SOAP APIs. * Participate in solution design, code reviews, testing, deployment, and production support activities. * Troubleshoot and resolve complex technical issues while ensuring platform stability and performance. * Contribute to DevOps, CI/CD, release management, and development best practices. * Mentor junior developers and promote coding standards and reusable design patterns. Professional development and training opportunities A supportive and inclusive work environment Work Location: Karnataka, India Availability: Full time

Qualifications * Experience integrating Salesforce with contact centre and telephony platforms. * Knowledge of Salesforce Voice, Omni\-Channel, and digital engagement capabilities. * Experience with cloud platforms, event\-driven architectures, and AI\-enabled customer service solutions. * Salesforce certifications such as Platform Developer I/II, Service Cloud Consultant, or Application Architect. Competitive salaries and comprehensive health benefits Key Skills: Salesforce, Apex, Lightning Web Components, Salesforce Flow Salary: Not disclosed