Senior Salesforce Administrator - Manufacturing, Sales & Service Cloud

Job Title: Senior Salesforce Administrator - Manufacturing, Sales & Service Cloud Company: NTT Ltd Job Category: Salesforce Roles & Responsibilities: Job Summary: We are seeking a highly skilled Senior Salesforce Administrator with strong expertise across Salesforce Manufacturing Cloud, Sales Cloud, and Service Cloud in an enterprise environment. This role involves end-to-end administration, support, optimization, and governance of the Salesforce platform while ensuring scalability, stability, security, and business alignment. The ideal candidate should possess deep functional and administrative knowledge across multiple Salesforce clouds, hands-on experience handling complex production support scenarios (L3), and the ability to collaborate effectively with business stakeholders, support teams, developers, and architects. Key Responsibilities: Support Operations (L1 / L2 / L3 Oversight) Provide guidance, mentoring, and technical direction to L1 and L2 support teams Perform root cause analysis (RCA) and implement preventive and corrective measures Own problem management and recurring issue resolution Support production monitoring, release validation, and hypercare activities Salesforce Administration Platform Management: Manufacturing Cloud Administration Support manufacturing business processes and operational workflows Manage forecasting configurations, data visibility, and reporting Configure and maintain Sales Cloud functionalities including: Leads, Opportunities, Accounts, Contacts Forecasting and Pipeline Management Campaigns and Activity Management Territory Management Support sales process automation and performance optimization Administer and optimize Service Cloud features including: Case Management and Queues Knowledge Management Support customer service operations and workflow optimization Design and implement automation using Salesforce Flows Manage profiles, permission sets, roles, sharing rules, and security controls Maintain data integrity, governance, and compliance standards Create and maintain reports, dashboards, and analytics Manage custom objects, page layouts, validation rules, and Lightning configurations Support and monitor integrations using REST/SOAP APIs and middleware tools Analyze logs, debug issues, and coordinate with developers on Apex-related fixes Manage large data volumes, data quality initiatives, and data migration activities Support sandbox management, deployment activities, and release cycles Maintain documentation including SOPs, configuration documents, and operational runbooks Ensure platform scalability, maintainability, and security compliance Collaborate closely with developers, architects, QA, integration, and DevOps teams Support UAT activities, end-user training, and post-release stabilization Familiarity with ITIL processes including Incident, Problem, and Change Management Knowledge of DevOps and release management practices Strong leadership and mentoring capabilities Strong communication and stakeholder management abilities On-call or shift-based production support as required NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD. Work Location: Bengaluru, India Availability: Full time

Experience: 2 years Translate business requirements into scalable Salesforce solutions Required Skills Qualifications 3–5 years of hands-on Salesforce administration experience Proven experience managing L3 production support and enterprise Salesforce operations Advanced experience with Salesforce Flows and platform automation Experience with reports, dashboards, and analytics Experience working in enterprise-scale multi-cloud Salesforce environments Certifications Good to Have: Salesforce Manufacturing Cloud Accreditation/Experience Experience with CI/CD tools such as Copado, Gearset, Jenkins, or Azure DevOps Soft Skills Key Skills: Salesforce, Apex, Salesforce Administration Salary: INR 442448 - 820698 per yearly