Senior Manager - IT (Applications)

Job Title: Senior Manager - IT (Applications) Company: ST Logistics SAP Module: SAP BASIS Roles & Responsibilities: Job description: The Head of Application IT Service Operations is responsible for the end-to-end stability, performance, and continuous improvement of the organization's business-critical applications in production. This role owns the operational lifecycle of applications post-go-live — incident, problem, and change management — ensuring service levels are met, risks are proactively managed, and the application landscape supports business objectives reliably and efficiently. This is a senior leadership role that bridges business stakeholders, application development/vendor teams, and infrastructure operations to deliver a seamless, high-quality service experience. Job Responsibilities/Key Tasks(External) - Develop an IT service delivery roadmap including in-house or outsourcing delivery model, aligned with the overall IT strategy Optimise IT Operations & Support Performance - Develop disciplnes and drive conformance to organisation's standards and systems Manage Third Parties Manage Department - Oversee department management including budgets, forecasting, work allocations and staffing - Develop staff through ongoing coaching, mentoring and career discussions Work Location: Tuas, West Region, Singapore Availability: Full time

- Set direction for continuous improvement of operational procedures and customer experience Professional Qualifications & Relevant Experience * Bachelor's degree in Information Technology, Computer Science, or related field; * Master's degree is an added advantage * 12+ years of progressive IT experience, with 5+ years in a leadership role managing application support/service operations teams * Proven experience managing production support for large-scale enterprise applications (e.g., ERP such as SAP, CRM, financial planning/CPM platforms, or similar) * Strong knowledge of ITIL framework (ITIL v4 certification preferred) * Demonstrated experience managing outsourced/managed service provider relationships and contracts * Experience with ITSM tooling (ServiceNow, BMC Remedy, Jira Service Management, or similar) * Track record of managing 24x7 support operations and major incident management * Experience operating in a regulated or enterprise environment with data residency/compliance requirements is a plus * Able to commute to work daliy for work Experience Required: executive Key Skills: SAP BASIS Salary: Not disclosed