Senior Artificial Intelligence/Machine Learning Engineer

Job Title: Senior Artificial Intelligence/Machine Learning Engineer Company: Ciklum India Job Category: Machine Learning Roles & Responsibilities: Job Description Ciklum is looking for a Senior Artificial Intelligence/Machine Learning Engineer to join our team full\-time in India. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live. About The Role As a Senior Artificial Intelligence/Machine Learning Engineer, become a part of a cross\-functional development team engineering experiences of tomorrow. Responsibilities * Design and build identifier extraction and intent detection (DOI, ISSN, ISBN, title) for free\-text requests using Azure OpenAI within Kore.ai flows * Build an evaluation set from 200 to 300 labelled historic requests and produce an accuracy report * Define prompts, guardrails, confidence thresholds and fallback to human routing * Work with the conversation designer on structured intake and deflection logic * Connect model outputs to the Snowflake coverage check and the ticket routing rules * Support SIT and UAT, triage model defects and tune performance * Document the model design, PII handling and monitoring for handover * Contribute to demos, design reviews and the Cycle 1 learning report India is a strategic innovation hub for Ciklum, with growing teams in Chennai and Pune leading advancements in EdgeTech, AR/VR, IoT, and beyond. Join us to collaborate on game\-changing solutions and take your career to the next level. Work Location: Chennai, Tamil Nadu, India Availability: Full time

Requirements * 5\+ years in AI/ML engineering, including 2\+ years building production LLM solutions * Hands\-on experience with Azure OpenAI or similar, covering prompt engineering, structured outputs and entity extraction * Proven ability to build evaluation sets and measure precision, recall and accuracy * Experience with conversational AI platforms (Kore.ai preferred; Boost.ai, Dialogflow or similar also relevant) * Python, REST APIs and working knowledge of SQL and Snowflake * Understanding of PII, GDPR and responsible AI practice * Strong English, and able to explain model behaviour to non\-technical stakeholders * Nice to have: contact centre automation experience, or knowledge of bibliographic metadata What’s in it for you? * Strong community: Work alongside top professionals in a friendly, open\-door environment * Growth focus: Take on large\-scale projects with a global impact and expand your expertise * Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company\-paid certifications * Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands\-on experience with cutting\-edge technologies * Care: We’ve got you covered with company\-paid medical insurance, mental health support, and financial \& legal consultations Key Skills: Machine Learning, Python Salary: Not disclosed