Senior Application Service Manager

Job Title: Senior Application Service Manager Company: SAP SAP Module: SAP Ariba Roles & Responsibilities: Lead the delivery of SAP cloud services excellence at scale — and shape what great looks like across EMEA. As a Senior Application Service Manager (ASM) within SAP Cloud Application Services (CAS), you are a seasoned leader who takes full ownership of our most complex and strategic customer engagements. You don't just manage accounts — you define the standard for service delivery, mentor teams, influence decisions at senior stakeholder level, and drive tangible business outcomes for customers in their RISE with SAP journey. This is a role for someone who has been there, done it, and is ready to operate at the highest level of customer engagement and delivery leadership. * Set and uphold the gold standard for CAS service delivery — owning quality, budget, and outcomes across the full customer lifecycle (transition, stabilisation, operations, offboarding) * Act as a strategic advisor to customers: anticipate challenges, surface optimisation and innovation opportunities, and guide adoption well before issues arise * Lead and orchestrate cross-functional, global delivery teams — aligning SAP stakeholders, partners, and customer counterparts around a shared vision of success * Drive customer growth and loyalty; identify and develop upsell opportunities within the SAP and CAS portfolio * Navigate complexity and escalations with authority and composure, turning pressure situations into lasting trust * Serve as the senior point of accountability for communication — from technical delivery teams through to C-suite executives, on both sides of the engagement * Contribute to the evolution of the CAS service model itself: your experience and insights help shape how we work, not just the accounts you run Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Work Location: Riyadh, Riyadh, Saudi Arabia Availability: Full time

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Please note that any violation of these guidelines may result in disqualification from the hiring process. Key Skills: Project Management Salary: Not disclosed