Senior Analyst - OTC

Job Title: Senior Analyst - OTC Company: AB InBev GCC India Job Category: SAP SD Roles & Responsibilities: Job Description Reporting to: Manager Purpose of the role Ensuring all the incoming payment are processed on time, performing timely collections by sharing SOA and following up with Zone credit team, resolving customer dispute by issuing the credit notes with detailed review and investigation, coordinating with stakeholders in case of discrepancies and resolving issues. Timely reporting of books and performing all critical ME activities, Implementing process improvements, standardization, improvisation, and automation of activities within the AFR OTC process. Ensure delivery of operational performance within GCC / Zones against agreed SLA’s & KPI’s and complete adherence to MICS and audit compliances Drive NPS, stakeholder Management Dispute Management * Manage end-to-end dispute resolution process, including identification, analysis, and closure * Coordinate with internal teams (Sales, Customer Service, Logistics, Finance) to resolve disputes efficiently * Maintain dispute logs and ensure accurate tracking and reporting Stakeholder Management * Support month-end and year-end close activities within defined timelines * Prepare and review AR, cash application, and aging reports * Provide insights on trends, exceptions, and process gaps * Act as first point of escalation and RCA with action points * Understand the KPI’s and timely report to Zone Timely Reporting * Frequent review and update of SOP to keep To make sure that assigned ongoing (global) projects achieve their goals. Active participation in project meetings, contribution to define and execute the action plans, cooperation with Project Lead, Team Lead, Country Controller and other teams to achieve project goals. Support the project with professional expertise. * Fluent in English - able to read, write and communicate effectively. * Understanding of Order To Cash concept and transactions * Good analytical and problem-solving skills * Able to work on own initiative and prioritize workload effectively * Ability to troubleshoot problems for others * Ability to coordinate the development of report documentation * IT skills required – Microrosft Office (Word, Excel & PowerPoint), S4Hana and ERP. Work Location: Bengaluru, Karnataka, India Availability: Full time

Qualifications, Experience, Skills Qualification * MBA (Finance) or equivalent postgraduate qualification in Accounting/Finance from a recognized institution. * Strong analytical aptitude, stakeholder management skills, and proficiency in data processing. Work Experience * High-performing graduates with experience in finance operations (OTC, account receivales, credit management) in a GCC environments preferred. * Experience in working with SAP/ERP * Experience in working in a multi-national environment is a plus * Experience in working in a process-oriented, growth organization is a plus Key Skills: SAP SD Salary: Not disclosed