SAP SM - Service Management

Job Title: SAP SM - Service Management Company: NTT DATA North America SAP Module: SAP PM Roles & Responsibilities: SAP Service Management (SM) Consultant Key Responsibilities Provide functional support and configuration for SAP Service Management (SM) processes. Manage end-to-end processes covering service notifications, service orders, repairs, warranties, service contracts, and service billing. Configure and support service order types, notification types, status profiles, partner determination, pricing, and billing processes. Prepare functional specifications for developments, interfaces, reports, enhancements, and forms. Coordinate with ABAP, Basis, Security, Integration, and other functional teams for issue resolution and enhancements. Support integration of SAP SM with relevant modules such as SD, MM, FI/CO, PM/CS and CRM, depending on the landscape. Perform unit testing, integration testing, regression testing and UAT support. Support master data and transactional data-related issues. Prepare and maintain SOPs, functional documentation, configuration documents and knowledge-transfer documents. Participate in incient, problem and change management processes within agreed SLAs. Warranty Management Ability to prepare functional specifications and coordinate with technical teams. Experience working in AMS/support and/or implementation projects. Work Location: Hyderabad, Telangana, India Availability: Full time

Experience: 2-3 years Analyze business requirements and translate them into SAP functional solutions. Experience in SAP configuration and functional troubleshooting. Key Skills: Functional Locations, Notifications Salary: Not disclosed