SAP SD

Job Title: SAP SD Company: Zensar Technologies Job Category: SAP SD Roles & Responsibilities: Job Description 🔹 Role Overview Zensar is looking for an experienced SAP SD Consultant to support AMS (Application Management Services) engagements. The role involves L2/L3 production support, incident/problem management, minor enhancements, and continuous improvement for global SAP SD landscapes in a 24x7, SLA‑driven environment . Responsibilities Key Responsibilities ✅ AMS Support \& Incident Management * Provide L2/L3 SAP SD support for production issues * Resolve incidents, service requests, and defects within agreed SLAs * Perform root cause analysis (RCA) and implement permanent fixes * Reduce recurring issues and stabilize SD processes ✅ Change Requests \& Enhancements * Handle minor enhancements and configuration changes * Prepare Functional Specifications (FS) and coordinate with ABAP teams * Support release cycles, transport management, and regression testing ✅ Testing \& Documentation * Perform unit testing, integration testing, and UAT support * Maintain ticket documentation, SOPs, KT documents, and knowledge base * Support transition and knowledge‑transfer activities ✅ Integration \& Monitoring * Handle SD integration issues with: + FI (Billing, Revenue, Credit Management) + MM (ATP, availability check, intercompany flows) + WM/EWM (delivery, picking, PGI) * Monitor IDocs, interfaces, outputs, and background jobs 🔹 Preferred Skills (Zensar Focus) * ✅ Exposure to S/4HANA SD support * ✅ Knowledge of global rollout / multi‑country templates * ✅ Basic awareness of Output Management (BRF\+, Adobe Forms) * ✅ SAP SD Certification (good to have) 🔹 Soft Skills * Strong client communication \& stakeholder management * Ability to work under high‑pressure AMS environments * Excellent analytical, troubleshooting, and documentation skills * Willingness to support shift‑based / global support model 🔹 Key Deliverables (Zensar Expectations) * ≥95% SLA \& KPI adherence * Reduction in recurring incidents * High CSAT (Customer Satisfaction Score) * Complete audit‑ready documentation Work Location: Mumbai, Maharashtra, India Availability: Full time

Qualifications Required Skills 🔧 SAP SD Functional Expertise * Strong hands‑on experience in: + Sales Order Management + Pricing \& Condition Technique + Delivery, Shipping \& PGI + Billing \& Invoicing + Returns, Credit/Debit Memo processing Key Skills: SAP SD, Order Management, Pricing, Billing, Configuration, Integration Testing, UAT Salary: sar,