SAP PM CS

Job Title: SAP PM CS Company: Neev SAP Module: SAP PM Roles & Responsibilities: Job Description: SAP S/4HANA Service Management Lead / Senior Functional Consultant Role Overview We are seeking a highly experienced and results-driven SAP S/4HANA Service Management Lead / Senior Functional Consultant with 5 to 12 years of expertise across SAP Customer Service (CS), Service Management (SM), and S/4HANA Service. In this role, you will be responsible for designing, configuring, and implementing end-to-end Service Management processes in an SAP S/4HANA Cloud, Private Edition (PCE) / RISE with SAP environment. You will bridge business requirements and functional architecture, manage cloud service governance, enable AI-driven service insights, and drive continuous optimization across the full service lifecycle. Key Responsibilities * Solution Design & Implementation * Design, configure, and deploy S/4HANA Service Management processes across the entire service lifecycle: Engage, Sell, Contract, Plan, Schedule, Execute, Invoice, and Analyze. * Map end-to-end business requirements to standard S/4HANA Service capabilities, including service quotations, service orders, service contracts, spare parts logistics, resource planning, billing, and analytics. * Drive adoption of the latest S/4HANA PCE release innovations (e.g., service team determination, advanced execution processes, Fiori applications, and AI-powered service intelligence). * S/4HANA Private Edition (PCE) Governance * Operate effectively within the SAP S/4HANA PCE Shared Responsibility Model between the client and SAP Enterprise Cloud Services (ECS). * Liaise with SAP for system-level operational tasks (e.g., infrastructure management, backups, maintenance, and upgrade administration). * Lead client-side functional responsibilities, including business process configuration, functional validation, regression testing, and process governance based on SAP’s PCE Roles and Responsibilities framework. * Service Order & Contract Management * Configure and maintain service contract structures, recurring service billing plans, and auto-renewal mechanisms. * Enable flexible billing scenarios, including Resource-Related Billing (RRB), Time & Material (T&M), and Fixed-Price billing models. * Leverage modern platform features such as service contract template cloning and mass contract change capabilities. * Service Planning, Execution & Logistics Integration * Set up and optimize workforce planning, resource allocation, dispatching, and field service workflows. * Configure plant and storage location parameters within service transactions to support multi-plant and multi-location service execution. * Direct cross-module functional integration between service transactions and procurement (MM), inventory management, shipping, plant maintenance (PM), and follow-on financial postings. * Data Migration, Testing & Integration * Oversee data preparation, cleansing, transformation, and validation for service master data, active service contracts, and open service orders. * Utilize the SAP S/4HANA Migration Cockpit and standard transition tools tailored for service artifacts. * Coordinate functional and technical integrations across CRM, SAP Field Service Management (FSM), SAP CS, core logistics, and Finance (FI/CO). * AI, Analytics & Continuous Process Improvement * Implement embedded AI capabilities (e.g., Joule-assisted summaries, intelligent confirmations, and predictive service insights). * Design custom Fiori dashboards, operational reports, and KPIs to monitor service performance and profitability. * Guide business stakeholders through continuous improvement initiatives and the adoption of periodic SAP release features. * Stakeholder Management & Documentation * Facilitate requirements-gathering workshops, author detailed functional specifications (FS), and map target-state business process flows. * Collaborate closely with cross-functional teams spanning Logistics, Procurement, Finance, and Sales. * Create training collateral, deliver end-user training, and lead hypercare support during deployment phases. Work Location: Chennai, Tamil Nadu, India Availability: Full time

* Experience: 0-1 years of experience in SAP CS / SM / S/4HANA Service functional consulting. * Core Module Competency: Comprehensive knowledge of S/4HANA Service (PCE) core functionality (Service Orders, Service Contracts, Resource-Related Billing, Invoicing, and Execution Logistics). * Cloud Architecture: Clear operational understanding of the SAP PCE operating model, RISE with SAP frameworks, and cloud service boundary matrices. * User Experience & Extensibility: Proficiency with modern SAP Fiori apps, standard OData APIs, and functional extensibility options. * Integration Touchpoints: Strong cross-functional integration experience with PM, SD, MM, FI/CO, and SAP FSM. Preferred Qualifications Soft Skills Key Skills: SAP PM, Plant Maintenance Salary: Not disclosed