Sap Basis Manager

Job Title: Sap Basis Manager Company: Tech Mahindra Job Category: SAP BASIS Roles & Responsibilities: SAP BASIS Manager Job Description Role Summary We are seeking an experienced SAP BASIS Manager to lead SAP BASIS service delivery for big engagements, customer engagement, and technical operations across enterprise SAP landscapes. The role requires strong leadership capabilities to manage large teams, drive operational excellence, ensure customer satisfaction, and oversee complex SAP transformation initiatives. Key Responsibilities * Own end\-to\-end SAP BASIS service delivery across SAP ECC, S/4HANA, BW, PI/PO, Solution Manager, and SAP HANA environments. * Ensure adherence to SLAs, KPIs, availability, performance, and operational commitments. * Drive proactive monitoring, incident prevention, capacity planning, and continuous service improvements. * Lead major incident management, problem management, root cause analysis, and escalation handling. Customer \& Stakeholder Management * Act as the primary point of contact for customer leadership and key stakeholders. * Conduct governance reviews, service review meetings, executive updates, and operational discussions. * Manage customer expectations, risks, escalations, and service improvement initiatives. * Build strong relationships with customer teams and ensure high customer satisfaction. Team Leadership \& People Management * Lead and manage a team of SAP BASIS consultants, leads, and SMEs. * Drive resource planning, workforce management, hiring, onboarding, and competency development. * Mentor team members and foster a culture of accountability, collaboration, and continuous learning. * Ensure effective succession planning and skill readiness for future business needs. Technical \& Project Leadership * Oversee SAP installations, upgrades, cloud transformations, and SAP HANA initiatives. * Provide technical guidance on architecture, performance optimization, high availability, and disaster recovery. * Drive automation and process optimization initiatives to improve efficiency and service quality. * Support transition, transformation, and large\-scale SAP projects. * Customer Relationship Management * Executive Stakeholder Management * Team Leadership \& People Development * Service Delivery Management * Strategic Planning \& Execution * Risk \& Escalation Management * Operational Excellence * Continuous Improvement \& Automation Work Location: Kolkata, Pune, Bengaluru, India Availability: Full time

Preferred Qualifications * SAP Certified Technology Associate * SAP HANA Administration Certification * ITIL Certification Key Skills: SAP Basis, SAP HANA, Monitoring Salary: INR 1e+06 - 2e+06 per yearly