SAP BASIS Lead

Job Title: SAP BASIS Lead Company: Tech Mahindra Job Category: SAP BASIS Roles & Responsibilities: SAP BASIS Lead – Customer Facing \& Team Leadership Role Position: SAP BASIS Lead Role Summary We are seeking an experienced SAP BASIS Lead to lead SAP BASIS operations, manage a team of consultants, and serve as the primary customer\-facing technical lead. The candidate will be responsible for ensuring service excellence, proactive delivery management, stakeholder engagement, and technical leadership across complex SAP landscapes. Key Responsibilities * Lead and mentor a team of SAP BASIS consultants, ensuring effective delivery, knowledge sharing, and team development. * Act as the primary customer\-facing lead for SAP BASIS services, building strong relationships with customers and stakeholders. * Drive proactive service management through regular reviews, risk identification, capacity planning, and continuous service improvements. * Own service delivery, ensuring adherence to SLAs, operational KPIs, and customer satisfaction targets. * Lead governance meetings, service reviews, escalations, and executive\-level communications. * Manage critical incidents, major outages, and escalations, providing timely resolution and stakeholder communication. * Oversee SAP BASIS administration activities including installations, upgrades, migrations, refreshes, patching, and performance optimization. * Collaborate with application, infrastructure, cloud, and customer teams to support business and project objectives. * Identify automation and optimization opportunities to improve operational efficiency and service quality. * Ensure compliance with organizational processes, security standards, audit requirements, and change management practices. * Customer Relationship Management * Stakeholder Management * Team Leadership \& People Development * Service Delivery Excellence * Strategic Planning \& Execution * Incident \& Escalation Management * Operational Governance * Continuous Improvement \& Automation Work Location: Kolkata, West Bengal, India Availability: Full time

Experience: 8\-12 Years Key Skills: SAP Basis, SAP HANA, Performance Tuning Salary: Not disclosed