Salesforce Service Owner

Job Title: Salesforce Service Owner Company: DataLunix Job Category: Salesforce Roles & Responsibilities: About the role A senior Salesforce professional who combines hands\-on development with end\-to\-end service ownership of production Salesforce orgs: support SLAs, P1/P2 incidents, team capacity, security and compliance. What you will do * Own end\-to\-end service delivery across all Salesforce orgs. * Maintain ticket SLAs as per the IT service governance model, monitor production tickets and lead P1/P2 incident management. * Manage support team capacity and ticket volume, and report remaining capacity for other tasks to IT project managers. * Plan team leave so support is covered on all days. * Review tickets to make sure they carry correct and complete information. * Identify service improvements and cost\-optimisation initiatives. * Track upcoming Salesforce releases and analyse their impact on production orgs. * Maintain support documentation requested on an ongoing basis. * Prepare and present monthly service reviews on org health with IT and business teams. * Stay hands\-on: write, review and deploy Salesforce code and own production support. * Join sprint planning calls to find where the second\-line support team can help the build team. * Lead discussions on backup and archiving, security\-tool assessments and tool POCs. * Support IT project managers with planning and other topics as required. * 10\+ years of overall IT experience, including 8 to 12 years of hands\-on Salesforce development (Apex, LWC, Flows, deployments). * 4\+ years in Salesforce service ownership or service delivery management. * Proven P1/P2 incident management and production support ownership (mandatory). * Experience with SLA management, team capacity planning, monthly service reviews, audits, user access reviews and security compliance. * Working knowledge of Salesforce AI capabilities. * Clear communication with business and IT stakeholders. Work Location: Indore, Madhya Pradesh, India Availability: Full time

Interviews may include a hands\-on coding exercise. Key Skills: Salesforce, Apex Salary: Not disclosed