Salesforce Production Support Engineer

Job Title: Salesforce Production Support Engineer Company: CoreFlex Solutions Inc. Job Category: Salesforce Roles & Responsibilities: Job Summary We are looking for an experienced Salesforce Production Support professional to manage and maintain our Salesforce environment, ensuring smooth operations, quick issue resolution, and continuous improvement. The role involves troubleshooting production issues, managing incidents, performing root cause analysis, and coordinating with cross\-functional teams for fixes and enhancements. Roles \&Responsibilities  Provide L2/L3 support for Salesforce applications across production and lower environments.  Monitor system performance and ensure platform stability, availability, and data integrity.  Perform root cause analysis and implement permanent fixes to recurring issues.  Manage and support user administration — profiles, roles, permission sets, queues, and sharing rules.  Coordinate with Salesforce developers, admins, and business users to validate and deploy fixes.  Support release management — deployments, sandbox refreshes, and post deployment validation.  Maintain documentation for support procedures, issue resolutions, and known error database.  Ensure adherence to ITIL processes (Incident, Problem, Change Management).  Provide call/off\-hours support as part of a rotational schedule.  Ability to work in rotational shifts. Work Location: Bengaluru, Karnataka, India Availability: Full time

Required Skills And Qualifications  Bachelor’s degree in computer science, Information Technology, or related field.  Experience with integration troubleshooting (REST/SOAP APIs, middleware logs).  Hands\-on experience using Salesforce setup, Data Loader, and Change Sets.  Salesforce Administrator certification preferred. Key Skills: Salesforce, Apex, Lightning Web Components, SOQL, SOSL, Salesforce Administration Salary: Not disclosed