Salesforce Platform Manager - Remote

Job Title: Salesforce Platform Manager - Remote Company: Employment Hero Job Category: Salesforce Roles & Responsibilities: * We Live by Our Values \- we role model our values 100% of the time * We Expect High Performance \- we set a high standard and we’re not satisfied with being average ### This role The Salesforce Platform Manager shapes Employment Hero’s global Salesforce ecosystem by ensuring the platform is scalable, AI\-ready, and strategically aligned with business priorities. The role is instrumental in delivering measurable commercial value across GTM, CX, and Finance teams, directly supporting the company's mission to make employment easier and more valuable for everyone. * Maintain complete ownership, accountability, architecture, and overall strategic health and growth of the Salesforce ecosystem. * Lead, mentor, and develop a high\-performing team of Salesforce Administrators, Developers, and Technical Leads while transitioning the team into a product development delivery model. * Define, evolve, and execute a strategic multi\-year roadmap for Salesforce aligned with GTM, CX, Product, and Finance business OKRs. * Manage execution workloads and two\-week sprint planning, balancing planned strategic initiatives against unplanned BAU reactive work. * Optimize work intake, prioritization, and backlog governance processes to champion user experience and capacity health. * Act as a key gatekeeper with sales leaders and cross\-functional stakeholders, confidently managing expectation boundaries and scoping requests. * Drive Salesforce as the central single source of truth for customer data to deliver a 360° customer view. * Ensure the platform is AI\-ready by integrating native or external AI workflows and automated solutions. * Manage vendor relationships, contract negotiations, renewals, and licensing optimization. * Oversee platform governance, security standards, multi\-region deployments, SLA compliance, and incident response management. For this role, you’ll also bring: * Substantial experience leading and managing Salesforce platforms within fast\-scaling SaaS scale\-up environments. * Proven track record in direct people management and mentoring technical teams (Admins, Developers, Technical Leads). * Agile and outcome\-driven with an obsession for delivering commercial impact. * Strong expertise in sprint planning, agile backlog governance, and transforming work intake models. * Demonstrated ability to manage complex stakeholder relationships, challenge scope creep, and confidently communicate project constraints. * Deep experience in platform governance, licensing optimization, vendor management, and multi\-region SaaS deployments. * Technical proficiency across core Salesforce products (Sales, Service, and Experience Cloud) and complementary ecosystems (CPQ, Zuora, LeanData, Marketing Cloud). * Exposure to Salesforce platform architecture, data modeling, CI/CD pipelines, API integrations, and AI enablement (Einstein, GPT, Data Cloud). * Articulate and transparent communication skills with an ability to translate complex technical concepts into business outcomes. Employment Hero is the world’s first Employment Operating System: an end\-to\-end system built to make employment easier for everyone. From hired to retired, everything employment is managed in one place. Employment Hero helps over 300,000 businesses worldwide hire great people and manage everything from hiring, HR and payroll, through to rewards, recognition and offboarding —all automated behind the scenes. And for the 2M\+ employees and jobseekers using Employment Hero, Employment OS is their work passport to unlock great job opportunities, manage work admin and grow their career. Work Location: Sydney, NSW, Australia Availability: Full time

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all\-in\-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally \- Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees. * We are Remote First \- we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy Note:* We’re AI\-first, so you may meet some of our AI tools early in the process to ensure a fair and consistent experience.* Employment Hero celebrates diverse perspectives and experiences; we invite people of all backgrounds and identities to apply.* Key Skills: Salesforce Salary: $2