Salesforce Lead

Job Title: Salesforce Lead Company: Milestone Technologies, Inc. Job Category: Salesforce Roles & Responsibilities: Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee\-first, performance\-based culture and for over 25 years, we have a demonstrated history of supporting category\-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Reports To: Service Delivery Manager / Salesforce Architect About The Role We are seeking an experienced and highly capable Salesforce Lead to drive the technical delivery of our next\-generation Conversational Agentic ITSM Platform powered by Salesforce, Agentforce, AI, Data Cloud, and MuleSoft. This is a hands\-on technical leadership role for professionals who can lead development teams, guide solution design, mentor developers and senior developers, and closely partner with architects to deliver scalable enterprise solutions . The ideal candidate combines deep Salesforce platform expertise with strong people leadership, delivery ownership, and architectural thinking. As a Salesforce Lead, you will be responsible for translating business and platform strategy into high\-quality technical solutions while ensuring adherence to architecture, governance, security, and engineering best practices. You will lead cross\-functional teams building intelligent service management experiences across Service Cloud, Experience Cloud, Sales Cloud, Agentforce, Enterprise Service Management (ESM), ITSM, CMDB, IT Asset Management, and enterprise integrations. This role offers an opportunity to play a key leadership position in shaping the future of AI\-powered service management and conversational enterprise platforms. Key Responsibilities Technical Leadership \& Delivery * Lead a team of Salesforce Developers and Senior Salesforce Developers across multiple workstreams. * Provide technical leadership throughout the full software development lifecycle, from solution design to production deployment. * Partner closely with Salesforce Architects to translate architectural vision into scalable and maintainable technical solutions. * Own technical delivery, ensuring solutions meet business, security, scalability, and performance requirements. * Drive estimation, sprint planning, technical task allocation, and delivery execution. * Conduct design reviews, code reviews, and architecture compliance reviews. * Establish and enforce Salesforce development standards, coding conventions, CI/CD processes, and governance frameworks. Solution Design \& Development * Lead the design and development of Salesforce solutions supporting the organization's Conversational Agentic ITSM Platform. * Design scalable solutions leveraging Salesforce Service Cloud, Experience Cloud, Sales Cloud, Platform, and Agentforce capabilities. * Build intelligent service experiences utilizing Agentforce, AI\-driven workflows, conversational experiences, and autonomous service capabilities. * Design and develop complex solutions using Apex, Lightning Web Components (LWC), Flows, Platform Events, Integration Patterns, and Salesforce APIs. * Guide implementation of enterprise service management processes including: + Incident Management + Service Request Management + Change Management + Problem Management + Knowledge Management + Employee Support Services + CMDB Management + IT Asset Management + Service Catalog Management Integration \& Enterprise Architecture * Lead enterprise integration initiatives using MuleSoft and API\-led connectivity patterns. * Design reusable integration frameworks connecting Salesforce with ITSM, ERP, HR, Monitoring, Collaboration, Identity, and Business Systems. * Collaborate with enterprise architects and integration teams to ensure platform interoperability and data consistency. * Drive API governance, performance optimization, security controls, and integration best practices. Team Leadership \& Mentoring * Mentor Salesforce Developers and Senior Developers through coaching, design guidance, and hands\-on technical support. * Support career development and capability building within the Salesforce team. * Identify skill gaps and define technical learning and certification roadmaps. * Foster a culture of engineering excellence, collaboration, innovation, and continuous improvement. * Act as the primary technical escalation point for complex solution and production challenges. * Strong experience with large\-scale Salesforce implementations and enterprise delivery programs. * Experience leading and mentoring development teams. * Experience working alongside solution architects and enterprise architects. * Proven ability to drive technical decision\-making and delivery governance. * Strong understanding of: + Data Architecture + Security \& Sharing Models + DevOps \& CI/CD + Release Management + Application Lifecycle Management * Think like technical leaders while remaining hands\-on contributors. * Can successfully lead teams while maintaining a strong engineering mindset. * Are comfortable partnering with architects and influencing platform strategy. * Enjoy solving complex enterprise\-scale technology challenges. * Can balance delivery excellence, innovation, governance, and stakeholder expectations. * Are passionate about Agentforce, AI, Conversational Platforms, and Intelligent Automation. * Demonstrate ownership, accountability, and strong decision\-making capabilities. * Thrive in fast\-paced, high\-growth environments. Why Join Us? * Lead the technical delivery of a strategic Salesforce\-powered Conversational Agentic ITSM Platform. * Work with cutting\-edge technologies including Agentforce, AI, Data Cloud, MuleSoft, and Enterprise Automation. * Influence platform architecture and engineering direction. * Lead and mentor a high\-performing Salesforce engineering team. * Collaborate with architects, integration specialists, AI engineers, and business leaders. * Accelerate your career toward Solution Architect and Engineering Leadership pathways. * Be part of a rapidly growing organization where innovation and impact are valued. Join Us ? If you are a seasoned Salesforce professional with a passion for technical leadership, team mentoring, enterprise\-scale solution delivery, and AI\-driven innovation, we invite you to join us in building the future of Conversational Agentic ITSM on Salesforce . This role offers the opportunity to combine technical excellence, people leadership, and architectural influence while shaping a transformative platform that redefines enterprise service management. Work Location: Kochi, Kerala, India Availability: Full time

Required Qualifications Must Have * 7 to 10 years of Salesforce platform experience with at least 2\-3 years in a technical lead role. * Strong hands\-on expertise across: + Service Cloud + Sales Cloud + Experience Cloud + Salesforce Platform Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job\-related knowledge, skills, experience, licenses or certifications, and location. We welcome the unique background, culture, experiences, knowledge, innovation, self\-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you. No Recruitment Fees Milestone Technologies never requests any form of payment, "security deposit", "laptop/equipment fee", or "processing fee" at any stage of the recruitment or onboarding process. Any request for money in exchange for an interview or job offer is a scam. Key Skills: Salesforce, Apex, Lightning Web Components, SOQL, SOSL Salary: Not disclosed