Salesforce Developer II

Job Title: Salesforce Developer II Company: Astreya Job Category: Salesforce Roles & Responsibilities: Job Description (Financial Force\-Certinia) (Financial Force\-Certinia) Level 2/Level 3 Product Support Analyst The individual in this role will be responsible for providing advanced technical support for Salesforce applications, handling complex issues that require in\-depth knowledge of system architecture, configurations, and integrations. As part of the Level 3 support team, the person will collaborate closely with both technical teams and business users to ensure the stability and performance of these systems. Service Delivery * Troubleshooting and resolving advanced technical issues related to Salesforce applications, including complex configurations. * Analyzing and diagnosing root causes for issues escalated from Level 1 and Level 2 support teams, implementing long\-term solutions to prevent recurrence. * Handling system configurations, upgrades, and patches to ensure seamless operations. * Managing integrations between Expensify, Salesforce, and other third\-party systems, resolving related technical challenges. Responsibilities * Act as the subject matter expert for Salesforce, providing deep technical expertise and guidance for problem resolution. * Collaborate with development, infrastructure, and database teams to address system issues, integrations, and configurations. * Implement system enhancements, upgrades, patches, and fixes based on vendor guidelines, ensuring minimal disruption to business operations. * Maintain and improve security configurations within Salesforce, ensuring compliance with security protocols and best practices. * Conduct root cause analysis on critical incidents, developing preventive measures and optimizing system stability. * Assist in data migration tasks and troubleshoot issues related to data integrity, reports, and queries. * Providing guidance to Level 1 and Level 2 support teams for improved issue resolution efficiency. ○ In\-depth understanding of system security, user roles, permissions, and compliance within Salesforce environments. This role offers an opportunity to work in a dynamic environment, providing critical technical support for business applications and driving continuous improvements in system performance and efficiency. Work Location: Bengaluru, Karnataka, India Availability: Full time

Qualifications * Experience: 4\+years of experience in Level 2 or Level 3 technical support, with a strong focus on Salesforce. * Technical Skills: ○ Proficient in Salesforce administration, including customizations, automation, and integrations. ○ Experience with Spring Boot–based microservices integrated with Salesforce, deployed across AWS and GCP environments. Skilled in managing CI/CD pipelines and containerized deployments. Knowledge of cloud infrastructure to ensure scalability, security, and operational efficiency. ○ Experience with CI/CD processes and hands\-on knowledge of Java, HTML, CSS, SQL, and APEX. * Soft Skills: ○ Excellent problem\-solving skills with the ability to analyze and resolve complex issues. Key Skills: Salesforce, Apex, Salesforce Administration Salary: Not disclosed