Salesforce Business Analyst

Job Title: Salesforce Business Analyst Company: Wintech Services Job Category: Salesforce Roles & Responsibilities: Key Responsibilities * Gather and document business requirements, functional specifications, user stories, and acceptance criteria. * Manage bi-weekly Agile sprints, backlog grooming, prioritization, and delivery tracking using Jira. * Configure and support Salesforce Service Cloud features, including Flows, Email-to-Case, Case assignment rules, queues, validation rules, email templates, and page layouts. * Handle production support tickets, troubleshoot issues, perform root cause analysis, and coordinate resolutions with technical teams. * Coordinate with stakeholders, developers, and QA teams for requirement discussions, UAT, defect resolution, and release validation. * Maintain functional documentation and communicate project status, risks, and delivery updates. * 5+ years of Business Analysis experience, including at least 3 years in Salesforce. * Hands-on experience with Salesforce Service Cloud administration and Case Management. * Strong knowledge of Salesforce configuration, automation, and support processes. * Experience with Agile/Scrum, sprint management, and Jira. * Experience in requirement gathering, user story creation, UAT, production support, and issue resolution. * Excellent communication, stakeholder management, analytical, and problem-solving skills. * Ability to bridge business requirements and technical implementation effectively. Work Location: Hyderabad, India Availability: Full time

Required Qualifications Key Skills: Salesforce Salary: Not disclosed