Salesforce Administrator

Job Title: Salesforce Administrator Company: Quartix Ltd Job Category: Salesforce Roles & Responsibilities: Quartix implemented Salesforce for both Sales, Service and Marketing in 2018 and have upgraded over those years from Professional to Enterprise editions. While we have a mature Salesforce org, we know that there is more that we could extract from the packages we use. In addition to the core packages that we use within Salesforce we also have a number of 3rd party integrations including Natterbox (phone system) and Vicasso and Verbis by Venizum for customer satisfaction survey and translation tools. Job Role We are looking for someone with a excellent understanding of the Salesforce platform who can understand both our current setup and business objectives in order to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project. You will be the sole active administrator and will report directly to the Head of Infrastructure and Support. Key Responsibilities This is a varied, business\-facing role with responsibilities including: * All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules * Salesforce configuration changes, including (but not limited to) Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports * Sandbox environment management * Identifying and gathering requirements, translating them into best practice, scalable solutions with a focus on exceptional user experience * Identifying unused or underutilized platform features * Creating a platform roadmap and defining priorities, liaising with stakeholders * Owning the communication of any platform changes to end users and stakeholders * Data management to improve Salesforce data quality, implementing rules and automation as needed * Proactive system maintenance, including security reviews, release updates, and health check * User support tickets * Monitoring and improving user adoption * New user and ongoing user training * Technical documentation * Working with existing Quartix developers to enhance the usage of Salesforce * Working with integrated applications, including Natterbox, Vicasso, Verbis by Venizum. * Demonstrates continued personal/professional development * Is active in the Salesforce community General responsibilities * Maintain and develop relationships with internal stakeholders. * To monitor and report any repeated technical issues to the Head of Infrastructure and Support and the Head of Business Systems. * Production of reports based on the internal systems. * Production and maintenance of Salesforce documentation relating to the role and all systems used. * Any additional tasks as deemed necessary by the Company directors or Management team. * To bring to the attention of your manager (or a director) anything that is perceived to be a health and safety hazard to yourself or others. * To uphold the values of the company and comply with all company policies. Work Location: In person Work Location: Newtown, WLS, UK Availability: Full time

We are also starting our Agentic AI journey within Salesforce and are excited to the benefits that it will bring to staff and customers. Required Skills \& Experience * Strong Salesforce product knowledge and at least over four years of hands\-on Salesforce Administration experience with \[Sales Cloud, Service Cloud, Marketing Cloud, Data 360, Agentic AI] * Trailhead badges/Superbadges * Certified Salesforce Administrator * Additional Salesforce certifications (e.g. Advanced Administrator, Platform App Builder) * Linking Salesforce to external data sources. Benefits: Key Skills: Salesforce, Salesforce Administration Salary: GBP 45000 - 50000 per yearly