Salesforce Admin & Developer

Job Title: Salesforce Admin & Developer Company: Keystone Education Group Job Category: Salesforce Roles & Responsibilities: As a Salesforce Admin \& Developer, you’ll play a vital, hybrid role at UniQuest. Part administrator and part developer, you will help us design, build and run our Salesforce platform: gathering requirements, shaping solutions with a sound understanding of Salesforce architecture, and delivering them using declarative development and best practice. Salesforce is at the heart of the UniQuest platform and integral to the services we provide, and our multi\-org estate is evolving towards a consolidated, regional architecture, so you will gain real exposure to solution design and release management. At the same time, you will be a key part of keeping the platform running day to day, supporting BAU activity such as user management, support tickets, and the form integrations and data flows that feed Salesforce. As a member of our growing Technical Solutions Team you must be comfortable communicating, prioritising and managing your work across both BAU and project delivery. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into plain English, clearly explaining design options and their potential impact. As you will be working remotely most of the time you should be self\-driven, proactive, detail oriented, inquisitive, analytical and resourceful. We regularly meet virtually as a team and collaborate throughout the day, but the ability to prioritise support tickets and complete tasks without constant supervision is essential. #### Responsibilities: This is a varied, business\-facing role, with responsibilities across three areas: Solution design and declarative development * Gathering and refining requirements with internal stakeholders and translating them into well\-designed, scalable Salesforce solutions * Contributing to solution design and basic architecture decisions, including data model and object relationships, security and sharing model, and automation strategy * Building declarative solutions using Flow (record\-triggered, screen and scheduled), validation rules, formula fields, custom objects and fields, Lightning pages and Dynamic Forms, record types, approval processes and custom metadata * Migrating legacy automation (Workflow Rules and Process Builder) to Flow in line with Salesforce best practice * Configuring and supporting features across Sales Cloud, Service Cloud and Experience Cloud, such as Omni\-Channel, Email\-to\-Case, Digital Engagement and CTI * Working alongside developers and managed service partners on changes that require Apex or Lightning Web Components, including reviewing and testing their work * Working with Salesforce metadata in VS Code using the Salesforce CLI, and managing changes through GitHub (branches, commits and pull requests) * Using CumulusCI to support sandbox and scratch org setup, dependency management and repeatable deployments * Supporting our release process across sandboxes and production, including deployment validation, testing and post\-release checks * Using AI tools such as Claude to accelerate work such as metadata analysis, drafting Flows and formulas, writing test scenarios and producing documentation, while critically reviewing everything it produces * Preparing and maintaining technical and functional documentation, and helping to keep our platform standards up to date BAU and support * All aspects of user and licence management, including new user setup/deactivation, roles, profiles, permission sets and permission set groups, public groups, OWD and sharing rules * Building, maintaining and troubleshooting form integrations using tools such as FormAssembly and Zapier * Supporting integrations and data flows through our ETL/integration platform (SnapLogic), including monitoring, first\-line troubleshooting and escalation * Responding to support tickets from internal stakeholders, performing analysis, information gathering, troubleshooting, fixes and escalations while communicating via instant messaging platforms or virtual calls * Maintaining reports, dashboards and data quality, and carrying out routine data loads * Sharing Salesforce expertise with the team and supporting colleagues through advanced troubleshooting We like to celebrate our staff – their birthdays, work anniversaries, exciting life events as well as those nominated by their colleagues for our employee of the quarter award. We value staff development both through regular training (both internal and external) and promotions where possible. Work Location: London, ENG, UK Availability: Full time

#### Qualifications: * Salesforce Platform Developer I, or the ability to read and understand Apex, SOQL and Lightning Web Components * Exposure to CI/CD pipelines (for example GitHub Actions), scratch orgs or unlocked packages * Familiarity with ETL/integration platforms such as SnapLogic, and with data loading tools * Experience with Service Cloud features such as Omni\-Channel, Email\-to\-Case, Digital Engagement or CTI * Experience working in multi\-org environments or on org consolidation and migration projects * Knowledge of Marketing Cloud * Previous experience in Higher Education, Recruitment or Admissions #### About Keystone Education Group Key Skills: Salesforce, Apex, Lightning Web Components, SOQL Salary: Not disclosed