Sales Operations Analyst

Job Title: Sales Operations Analyst Company: Civica Job Category: Salesforce Roles & Responsibilities: Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. Why you'll love this role as Sales Operations Analyst This is a hands\-on Salesforce role where you will be responsible for designing, building and maintaining Salesforce reports, dashboards and analytics that drive business decisions across our global revenue organisation. You will serve as a trusted reporting expert, ensuring stakeholders have access to accurate, actionable and timely insights on pipeline performance, forecasting, sales productivity and revenue trends. * Design, build and maintain Salesforce reports, custom report types, dashboards, filters and scheduled reporting. * Develop complex Salesforce reporting solutions, including joined reports and multi\-dimensional analysis. * Provide visibility into pipeline performance, forecasting accuracy, renewals, sales productivity and revenue KPIs. * Analyse sales trends, conversion rates, funnel performance and forecast attainment to provide actionable recommendations. * Partner with business leaders to translate reporting requirements into scalable Salesforce solutions. * Maintain high standards of data integrity across Accounts, Contacts, Opportunities and Forecasting objects. * Conduct regular audits to improve data accuracy, completeness and reporting reliability. * Identify and resolve reporting and data discrepancies across Salesforce and integrated systems. * Establish and promote CRM data governance best practices. * Support forecasting and pipeline management processes. * Assist with territory planning, quota management and operational reporting initiatives. * Work with Sales, Marketing, Customer Success and Finance teams to align reporting and performance metrics. * Contribute to continuous improvement initiatives across sales processes and reporting frameworks. What you will need to be successful in this role Flexible Work  \- we have comprehensive flexibility options including part\-time work, adjusted hours, staggered shifts, and hybrid or remote working, supporting work\-life balance based on individual needs. Apply for this job \- Become part of something special Do you see yourself in this role? If so, then we would love to hear from you. Work Location: Vadodara, Gujarat, India Availability: Full time

We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Requirements * Proven experience in a Salesforce Reporting, Sales Operations, Revenue Operations or CRM Analytics role. * Advanced hands\-on experience creating: + Salesforce Reports + Custom Report Types + Dashboards + Joined Reports + Scheduled Reports + Complex filters and reporting logic * Experience with SQL and business intelligence tools such as Power BI or Tableau. * Exposure to SaaS revenue metrics, forecasting methodologies and GTM operations. * Experience supporting compensation, territory planning or quota\-setting initiatives. * Salesforce certifications would be advantageous. Benefits Giving culture  \- we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice. Key Skills: Salesforce Salary: Not disclosed