Returns Team Leader

We are looking for an experienced **Returns Team Leader** to join our **Warehouse team** and lead daily returns receiving, verification, inventory accuracy, product disposition, and team coordination activities. **Responsibilities:** * Lead daily receiving and processing of returned products within the Central Warehouse * Verify returned quantities, item details, condition, return reasons, and supporting documents * Ensure returned products are correctly recorded in WMS/system records and maintain full traceability * Investigate and resolve quantity, item, documentation, and inventory discrepancies with Stock Control and relevant teams * Ensure returned products are properly segregated and classified based on condition and approved disposition * Coordinate with Quality Assurance for product condition assessment when required * Ensure damaged, expired, rejected, or non-conforming products are not returned to available stock without proper approval * Coordinate products approved for restocking, supplier return, disposal, or other approved disposition * Lead and allocate daily tasks based on return volumes, workload, and operational priorities * Monitor team productivity, accuracy, attendance, and compliance with warehouse procedures and safety standards * Maintain accurate return records and prepare daily/periodic operational reports * Monitor return KPIs, identify recurring issues, and support process improvement initiatives * Escalate significant return issues, quality concerns, or operational delays to the Inbound Manager **Requirements** * 3-5 years of relevant experience in warehouse operations, returns, inbound, inventory control, or a related field * Relevant Warehouse, Inventory, Logistics, or Supply Chain certification is an advantage * Previous Team Leader or operational coordination experience is preferred * Strong knowledge of warehouse returns, receiving, product verification, and inventory movements * Experience handling returned products and verifying quantity, condition, item details, and documentation * Good understanding of inventory accuracy, stock discrepancies, and WMS transactions * Knowledge of damaged stock, expiry control, product segregation, and disposition processes * Experience using WMS and warehouse operational systems * Strong leadership and ability to coordinate frontline warehouse teams and allocate daily workload * Good problem-solving, communication, organization, and reporting skills * Ability to work in a fast-paced, high-volume warehouse environment and support rotational shifts, weekends, or public holidays when required