QA Engineer - O2C & Enterprise Billing Testing

Job Title: QA Engineer - O2C & Enterprise Billing Testing Company: New Relic SAP Module: SAP SD Roles & Responsibilities: We are looking for a highly analytical and technically proficient QA Engineer to take ownership of our Opportunity-to-Cash (O2C) and Enterprise Billing testing. In this role, you will act as a quality gatekeeper for the financial systems that drive our business. What You Will Do (Key Responsibilities) + Investigate system logs and identify exactly where a data sync broke down. + Provide developers with clear, actionable reproduction steps beyond just reporting bugs. * A System-Level Thinker: You understand that missing a prerequisite step — like failing to approve a usage invoice before uploading the next month's consumption — breaks the entire downstream flow. * Self-Driven Investigator: When a test fails, you don't just throw it back to Dev. You dig into the documentation and logs to help figure out exactly what went wrong. * Exceptional Communicator: You can clearly explain a complex API sync failure to an engineer, and then turn around and explain the business impact of that failure to a Finance Manager. * Detail-Obsessive Under Ambiguity: Financial test data is rarely clean. You know how to set up a controlled test environment, isolate variables, and still reach a confident pass/fail verdict even when upstream systems are noisy. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. Work Location: Bengaluru, Karnataka, India Availability: Full time

What You Bring To The Table (Required Experience) * O2C Domain Expertise: 4+ years of QA experience with a heavy focus on Quote-to-Cash / Order-to-Cash business processes. You understand the "why" behind financial transactions, not just the "how." * Salesforce CPQ: Hands-on experience configuring and testing quotes, product bundles, amendments, and contract renewals within Salesforce CPQ. * Enterprise Billing Platforms: Proven experience testing complex billing systems such as BillingPlatform, Zuora, or similar financial engines. * Payment Processing & Gateways: Hands-on experience testing enterprise payment gateways (Braintree heavily preferred; Stripe or Adyen acceptable). You possess a deep functional understanding of payment lifecycles (Auth, Capture, Settle, Refund) and how gateway actions impact Accounts Receivable (AR) balances. * Integration Middleware: Familiarity with provisioning and event-driven middleware (Boomi or equivalent). You can read a payload log and identify where in the chain a sync broke. * Test Management & Agile Tools: Proficient in Jira for defect tracking and Agile workflows, with strong hands-on experience using Xray as a test management tool. You know how to navigate structured test plans, manage test executions, and maintain strict traceability between bugs, test cases, and product requirements. * Usage-Based Models: Familiarity with testing consumption-based pricing, tiered pricing, drawdown models, and metered billing logic. * Integration & API Verification: Experience validating data transfers between systems (using tools like Postman or validating middleware logs). You know how to prove a system sent the right data even if the UI hasn't updated yet. * Taxation & Compliance Tools: Familiarity with enterprise taxation calculation software like Avalara. Who You Are (Soft Skills) Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Key Skills: Pricing, Billing, Integration Testing Salary: Not disclosed