Project Manager

Job Title: Project Manager Company: HCL Technologies Limited Abu Dhabi Job Category: SAP Ariba Roles & Responsibilities: Project Type: SAP Application Management Services (AMS) Role Type: Senior Functional Lead / Source\-to\-Pay Service Lead Role Summary We are seeking a Senior SAP Ariba Lead with 15–18 years of overall SAP experience to provide functional leadership, service ownership, and hands\-on L2/L3 support for a mission\-critical SAP AMS engagement serving a defense customer in the UAE. The role will own the stability, governance, enhancement, and continuous improvement of source\-to\-pay processes across SAP Ariba, SAP Business Network, and integrated SAP S/4HANA or ECC procurement functions. The successful candidate must combine deep Ariba expertise with strong AMS delivery discipline, stakeholder leadership, integration troubleshooting, and secure operations in a highly controlled and confidential environment. Key Responsibilities * Lead end\-to\-end functional support and service delivery for SAP Ariba solutions, including Strategic Sourcing, Contracts, Buying and Invoicing, Guided Buying, Supplier Lifecycle and Performance, Supplier Risk, Catalogs, and SAP Business Network. * Act as the primary functional and service\-level point of contact for procurement leadership, business process owners, customer IT, security teams, and delivery partners. * Own L2/L3 incident, problem, service request, and change management; drive timely restoration, structured root\-cause analysis, permanent fixes, and recurring\-ticket reduction. * Manage SLA and KPI performance, ticket prioritization, backlog ageing, major incidents, service reviews, escalations, risks, dependencies, and executive reporting. * Lead requirement workshops, fit\-gap analysis, impact assessment, solution design, configuration, functional specifications, estimation, testing, deployment, and post\-release stabilization. * Ensure robust integration between SAP Ariba and SAP S/4HANA or ECC for master data, sourcing, contracts, purchase requisitions, purchase orders, goods receipts, service entry, invoices, accounting documents, and supplier collaboration. * Coordinate with SAP MM, Finance, ABAP, Basis, security, integration, infrastructure, and third\-party teams to resolve complex cross\-functional and interface issues. * Oversee supplier onboarding, qualification, enablement, catalogs, account administration, transaction collaboration, and supplier support processes. * Plan and govern Ariba release assessments, regression testing, adoption decisions, change communication, and production\-readiness activities. * Maintain functional designs, configuration records, interface mappings, SOPs, runbooks, knowledge articles, known\-error records, test evidence, release documentation, and audit artifacts. * Identify opportunities for automation, standardization, user\-experience improvement, clean\-core alignment, service optimization, and measurable business value. * Lead and mentor functional consultants, conduct quality reviews, allocate work, provide knowledge transfer, and maintain skill and succession coverage for critical services. * Participate in on\-call support for priority incidents, critical procurement events, major releases, and planned business activities as required by the AMS model. Key Responsibilities ------------------------ * 15–18 years of overall SAP consulting experience, with extensive hands\-on delivery and leadership in SAP Ariba. * Proven experience leading SAP Ariba AMS or large production\-support engagements in complex, multi\-entity enterprise environments. * Deep functional expertise in at least four of the following: SAP Ariba Sourcing, Contracts, Buying and Invoicing, Guided Buying, Supplier Lifecycle and Performance, Supplier Risk, Catalog Management, and SAP Business Network. * Strong knowledge of source\-to\-contract, procure\-to\-pay, supplier management, contract compliance, catalog buying, invoicing, and supplier collaboration processes. * Hands\-on understanding of Ariba integration with SAP S/4HANA or ECC using SAP Integration Suite, managed gateway for spend management and SAP Business Network, APIs, web services, IDocs, and middleware. * Strong understanding of procurement master and transactional data, workflow, approval matrices, tolerances, taxation, account assignment, invoice controls, and reconciliation. * Demonstrated capability in complex incident resolution, root\-cause analysis, interface monitoring, data correction, performance improvement, and production stabilization. * Strong ITIL\-based experience across incident, problem, change, release, knowledge, service\-level, and continual\-service\-improvement management. * Experience managing onsite and offshore teams, vendors, SAP product support, and multicultural stakeholders in an SLA\-driven environment. * Excellent communication, workshop facilitation, negotiation, documentation, presentation, and customer\-facing leadership skills. AMS Service Leadership Expectations Work Location: Abu Dhabi, AZ, United Arab Emirates Availability: Full time

Experience: 2 years Required Experience and Skills Skill Requirements ---------------------- Must Have Skill ------------------- Other Requirements ---------------------- Key Skills: SAP Ariba, Ariba Sourcing, Procurement, Supplier Management, Sourcing Salary: Not disclosed