Platform Product Delivery Manager

Job Title: Platform Product Delivery Manager Company: IKEA Job Category: SAP BASIS Roles & Responsibilities: * Location Bengaluru * Employment type Full Time Permanent * Department IT \& Digital Solutions * Deadline 2026\-11\-18 Candidate profile (title) Who you are Candidate profile (text) \- Default language Are you a strong delivery leader within digital products and platforms, who enjoys leading cross\-functional teams and creating real business impact through technology? Do you thrive in complex environments where you balance product vision, engineering excellence, and operational performance? If yes – keep reading, as this might be your next role! We are looking for a Platform Product Delivery Manager to join IKEA Group Digital. In this role, you will lead the end\-to\-end delivery of digital products within a platform subdomain, ensuring they are built and operated with quality, scalability, and business value in mind. Good understanding of software engineering principles and modern development practices Ability to define and measure success through KPIs and OKRs Strong stakeholder management and communication skills A passion for digital product delivery, innovation, and continuous improvement Key responsibilities (title) A day in your life with us Key responsibilities (text) As a Platform Product Delivery Manager, you will be responsible for driving the full lifecycle of digital products – from discovery and development to deployment and operations – ensuring they deliver value to the business and our customers. \[ You will also play a key role in building strong, high\-performing teams and enabling ways of working that support speed, quality, and continuous improvement. Role and Responsibilities: The SAP BASIS and Infrastructure Manager is responsible for managing SAP technical operations, infrastructure services, SAP Solution Manager, SAP Business Technology Platform (BTP), system availability, performance, security, roles and authorizations, and operational support across development, test, and production environments. The role ensures that SAP systems and supporting infrastructure are stable, secure, compliant, scalable, and aligned with business requirements. Scope of Responsibilities SAP BASIS Management Manage and support SAP landscapes, including development, quality assurance, and production systems. Manage SAP transports across system landscapes in accordance with change\-management procedures. Monitor SAP system health, availability, performance, and capacity. Manage background jobs, interfaces, RFC connections, printers, certificates, and technical configurations. Coordinate support packs, enhancement packages, SAP Notes, technical upgrades, and remediation activities. Ensure effective incident, problem, change, and release management processes. 2\. SAP Solution Manager Manage and administer SAP Solution Manager environments and related technical components. Support system monitoring, technical monitoring, application monitoring, and alert management. Manage change and transport processes using SAP Solution Manager capabilities. Support IT service management, incident, problem, and change\-management processes. Maintain system documentation, technical inventory, system relationships, and solution documentation. Support root\-cause analysis, business\-process monitoring, and service\-level reporting. Ensure Solution Manager is integrated with the SAP landscape and relevant support processes. Manage and support SAP Business Technology Platform services and environments. Manage BTP security, trust configuration, identity federation, destinations, certificates, and connectivity. Support SAP BTP services such as Integration Suite, Cloud Connector, API Management, Extension Suite, and application runtimes, where applicable. Monitor BTP applications, integrations, usage, performance, availability, and service consumption. Coordinate BTP provisioning, configuration, upgrades, incident resolution, and lifecycle management. Work with application and integration teams to support cloud\-based extensions and interfaces. 4\. SAP Roles and Authorizations Own the technical administration and governance of SAP roles, profiles, users, and authorizations. Design, create, modify, and maintain SAP roles in accordance with approved business requirements and security policies. Support composite, single, derived, and business roles as applicable. Manage user provisioning, deprovisioning, access changes, and emergency access processes. Coordinate role testing, approval, transport, and deployment across SAP environments. Support segregation\-of\-duties analysis, critical\-access reviews, and remediation activities. Coordinate periodic user\-access reviews and role recertification with business process owners and information security. Maintain appropriate controls for privileged access, firefighter/emergency access, and technical users. Ensure roles and authorizations are documented and aligned with the approved organizational and process structure. Support audits and provide evidence relating to access controls, authorization design, and remediation activities. 5\. Infrastructure Management Manage the infrastructure supporting SAP applications, including servers, databases, operating systems, storage, networks, and cloud platforms. Coordinate infrastructure provisioning, configuration, upgrades, patching, and decommissioning. Establish monitoring, alerting, capacity\-planning, and performance\-management processes. Coordinate infrastructure support with internal teams, hosting providers, cloud providers, and technology partners. Support vulnerability assessments, security patching, audit activities, access reviews, and segregation\-of\-duties controls. Coordinate remediation of security findings, SAP vulnerabilities, authorization risks, and infrastructure issues. Maintain appropriate system logging, monitoring, privileged\-access controls, and technical evidence. Own the delivery of SAP BASIS, Solution Manager, BTP, roles and authorizations, and infrastructure services in line with agreed service levels. Lead the resolution of critical incidents and coordinate cross\-functional technical teams. Establish and maintain operational procedures, support models, escalation processes, and knowledge articles. Maintain accurate technical documentation covering system architecture, integrations, dependencies, configurations, and operational procedures. Coordinate production deployments, maintenance windows, cutover activities, and rollback planning. 8\. Project and Change Management Provide technical leadership for SAP implementations, upgrades, migrations, integrations, BTP initiatives, and transformation programs. Review technical designs for SAP BASIS, Solution Manager, BTP, infrastructure, security, and authorization components. Prepare technical estimates, resource plans, dependencies, risks, and implementation timelines. Coordinate technical testing, security testing, role testing, cutover planning, go\-live activities, and post\-production support. Ensure changes are assessed, approved, tested, documented, and implemented with minimal business disruption. 9\. Vendor and Stakeholder Management Manage relationships with SAP, infrastructure, cloud, hosting, security, and application\-support vendors. Review vendor performance, service quality, deliverables, and contractual commitments. Coordinate with business stakeholders, application teams, information security, internal audit, enterprise architecture, and process owners. 10\. Team Leadership Lead, mentor, and develop SAP BASIS, Solution Manager, BTP, authorization, and infrastructure team members. Define roles, responsibilities, objectives, and performance expectations. Ensure appropriate support coverage, on\-call arrangements, knowledge transfer, and succession planning. Promote automation, standardization, role optimization, continuous improvement, and operational excellence. Ensure the team follows IT service\-management, security, compliance, and governance processes. Must demonstrate strong People Leadership capabilities enabling teams to achieve individual and collective goals and ability to build high performing teams. Must lead by example in line with IKEA values and leadership compass. Proven track record of leadership with at least 5\-7 years in a senior management or Director role, leading high\-performing teams. Excellent communication, interpersonal, and stakeholder management abilities, with a knack for influencing and collaborating across all levels of an organization. Team vision ( title) Together as a team Team vision (text) You will be part of Group Digital, where we set the digital agenda to keep IKEA leading in a fast\-moving and uncertain world. We develop and operate digital products and platforms that support the entire IKEA value chain and enable better experiences for both customers and co\-workers. You will work in Group Function Digital Area. The Digital Area – Group Functions is a new area built to strengthen digital partnership and delivery across all Group Functions and Global Business Operations (GBO). We develop and deliver digital capabilities across key areas like Finance, People \& Culture, Procurement, Legal, Business Risk \& Compliance, Communications, Real Estate, Business Steering in Ingkas global organisation. ### Why you will love us At the heart of our business, are our wonderful co\-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. * Living our values * Being your unique self, while respecting and including others * A passion for home furnishing * Performing \& delivering while learning \& developing * Having fun! Work Location: Bengaluru, India Availability: Full time

Experience working with agile methodologies and outcome\-oriented ways of working Experience required: Deep functional and technical expertise in SAP BASIS/Infra. Experience with S/4HANA is highly desirable. Key Skills: SAP Basis, Configuration, Monitoring Salary: INR 517500 - 792500 per yearly