P2P Customer Support Analyst

Job Title: P2P Customer Support Analyst Company: Xylem Job Category: SAP MM Roles & Responsibilities: Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Essential Duties/Principal Responsibilities * Provide first\-line support for global P2P queries across Coupa and SAP S/4HANA * Manage and resolve tickets related to requisitions, purchase orders, invoices, and payments within SLA * Support end\-to\-end P2P processes, ensuring accurate transaction flow between Coupa and SAP * Investigate and resolve invoice discrepancies, blocked invoices, and payment issues * Troubleshoot and escalate integration issues between Coupa and SAP systems * Assist suppliers with onboarding, invoice submission, and queries via Coupa Supplier Portal * Coordinate with Vendor Master Data teams to ensure accurate supplier data in systems * Ensure compliance with internal controls, procurement policies, and audit requirements * Monitor KPIs (e.g., resolution time, query backlog) and support service delivery reporting * Perform root cause analysis on recurring issues and implement corrective actions * Collaborate with Procurement, Accounts Payable, Treasury, and IT teams * Contribute to continuous improvement, automation, and process standardization initiatives * Maintain accurate documentation, SOPs, and knowledge base articles * Support user and supplier training on P2P processes and tools Work toward improving AP * Office: Standard office equipment; work performed in an office setting free from any disagreeable elements. * Standard weekly job hours: 40 hours / 5 days a week * This requires the employee to work onsite three days per week (Tuesday to Thursday) * This role operates within a two\-shift structure (9:00 AM – 6:00 PM IST and 12:00 PM – 9:00 PM IST) to support North America. The specific shift assignment will be determined during the recruitment and selection process, and the successful candidate will be expected to work in one of the assigned shifts. * For employees assigned to the Late Shift (12:00 PM – 9:00 PM IST), Xylem will provide company\-arranged transportation from the workplace to the employee’s home to ensure safety. * This position would be in Xylem Bangalore Office (Karle Town Center). Work Location: Bengaluru, Karnataka, India Availability: Full time

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification: * Bachelor’s degree in commerce, Accounting, Finance or Languages * 1 –4 years’ experience in Accounts Payable * Hands\-on experience with Coupa S2P and SAP S/4HANA * Excellent communication skills (English) * Speak and write fluently English and 1or 2 other languages * Experience working in a Global Shared Services Centre * Prior experience in high\-volume of queries * High attention to detail * Problem\-solving ability * Customer\-service orientation * Ability to work with tight deadlines * Advanced oral, written, and interpersonal communication skills. Strong presentation and facilitation skills to communicate with and persuade a wide range of audiences. * Preferred – Finance and or Procurement background Key Skills: Procurement, Purchase Orders Salary: Not disclosed