Order Management Analyst, OTC

Job Title: Order Management Analyst, OTC Company: LaunchDarkly Job Category: SAP SD Roles & Responsibilities: About The Job As the Order Management Specialist, you will ensure that system inputs are complete and accurate, orders are processed in a timely manner, work with the Deal Desk and Internal Systems team to resolve issues, and ensure accounts are provisioned. You will have excellent attention to detail, solve problems, and ability to multi task. Responsibilities Order & Opportunity Review * Review opportunities in Salesforce to ensure completeness and accuracy prior to downstream processing into NetSuite, validating pricing, product/SKU alignment, contract terms, and required fields. * Review Annual Recurring Revenue (ARR) on opportunities to confirm accuracy and alignment with contract terms and pricing before deals proceed through the order-to-cash cycle. * Create and monitor indirect sales orders via AWS Marketplace. Work with AWS Support to resolve any offer issues or errors. * Identify, troubleshoot, and resolve data discrepancies or missing information before orders progress through the order-to-cash cycle. * Serve as a quality checkpoint between deal closure and financial system entry, minimizing rework and downstream billing errors. * Review and approve provisioning details to ensure customer setup aligns with the terms of the executed agreement. * Partner with Sales, Customer Success, and Deal Management to confirm that all required documentation (order forms, amendments, approvals, contracts) is complete, accurate, and obtained prior to processing. * Act as a point of escalation for missing or inconsistent deal documentation, coordinating resolution across stakeholders. * Work closely with the internal systems/IT team to ensure Salesforce CPQ configurations (pricing rules, product bundles, approval workflows) remain accurate and up to date. * Support testing and validation of CPQ and Salesforce-to-NetSuite integration changes, flagging issues that could impact order accuracy or revenue processing. * Contribute to continuous improvement of order-to-cash tools, workflows, and controls. * Apply a working understanding of ASC 606 principles when reviewing deal structures, contract terms, and provisioning to flag potential revenue recognition considerations. * Support Finance/Accounting during month-end and quarter-end close by ensuring orders and documentation are audit-ready. * Help maintain internal controls around deal review, approval, and order processing. * Experience supporting Salesforce-to-NetSuite integrations or similar CRM-to-ERP data flows. * Familiarity with contract lifecycle management (CLM) tools (e.g., Ironclad, DocuSign CLM). * Prior experience contributing to systems testing, UAT, or process documentation for order management tools. Work Location: Bengaluru, Karnataka, India Availability: Full time

Qualifications * Bachelor's degree in Business, Finance, Accounting, or related field, or equivalent practical experience. * 0 years of experience in Order to Cash, Deal Desk, Sales Operations, Revenue Operations, or a related finance/systems role, ideally in a B2B SaaS environment. * Hands-on experience with Salesforce and Salesforce CPQ (or other CPQ systems); experience with NetSuite and AWS Marketplace strongly preferred * Working understanding of ASC 606 revenue recognition principles as they apply to SaaS/subscription contracts. * Strong attention to detail and comfort working with high volumes of orders, especially during month-end/quarter-end close. * Excellent cross-functional communication skills, with proven ability to partner effectively with Sales, Customer Success, Deal Management, Finance, and IT/Systems teams. * Analytical mindset with strong Excel skills; experience with reporting/dashboard tools (e.g., Tableau) a plus. * Ability to work independently, prioritize competing requests, and manage ambiguity in a fast-paced environment. * Improving the velocity and stability of software releases, without the fear of end customer outages * Delivering targeted experiences by easily personalizing features to customer cohorts * Maximizing the business impact of every feature through the ability to experiment and optimize * Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types * Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @LaunchDarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly directly for confirmed job openings and links to apply. Key Skills: Order Management, Pricing, Sales Orders, Billing, UAT Salary: Not disclosed