Operations Manager

Job Title: Operations Manager Company: Ingram Micro SAP Module: SAP EWM Roles & Responsibilities: About Ingram Micro Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to-consumer-like experience. We also provide a broad range of technology services, including financing, specialised marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at www.ingrammicro.com. About The Role We are seeking an experienced and people-focused Operations Manager to lead our Auckland warehouse and distribution operations based in Manukau. This is a critical leadership role responsible for overseeing inbound, outbound, returns and customer operations while ensuring the highest standards of safety, operational excellence, and service delivery. Leading a team of 30+ employees through supervisors and team leaders, you will drive productivity, continuous improvement, customer satisfaction, and operational performance. Working closely with internal stakeholders, customers, and logistics partners, you will play a key role in supporting business growth and delivering a best-in-class operational environment. Role Responsibilities * Lead day-to-day warehouse operations across inbound, outbound and returns functions. * Ensure operational performance meets agreed service levels, quality standards, and customer expectations. * Drive a strong safety-first culture and maintain compliance with all health and safety requirements. * Manage warehouse resources, workforce planning, and labour utilisation to support operational demand. * Monitor and improve operational KPIs, productivity, inventory accuracy, and cost performance. * Build and maintain strong relationships with customers, and internal stakeholders. * Lead continuous improvement initiatives to enhance efficiency, accuracy, and profitability. * Implement and maintain standard operating procedures, quality frameworks, and compliance processes. * Oversee customer operational reviews and identify opportunities for service enhancement and business growth. * Lead, coach, develop, and performance-manage supervisors, team leaders, and operational teams. * Support succession planning, talent development, and employee engagement initiatives. * Ensure security, regulatory compliance, business continuity, and audit readiness across the operation. Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for* employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.* Final offers of employment are subject to the completion of relevant pre‑employment background checks.* If you're a hands-on operations leader who thrives in fast-paced environments and enjoys building high-performing teams while delivering exceptional customer outcomes, we'd love to hear from you. Work Location: Auckland, Auckland, New Zealand Availability: Full time

At Ingram Micro, we believe our people are our most important asset, which is why we endeavour to create a positive & rewarding environment for our teams.* We are a collaborative team that likes to challenge the status quo and constantly look for better ways to serve our colleagues & customers. Some of our benefits include: Key Skills: Warehouse Management Salary: Not disclosed