Microsoft Dynamics NAV / Dynamics NAV / Navision SCM consultant

Job Title: Microsoft Dynamics NAV / Dynamics NAV / Navision SCM consultant Company: NTT DATA North America Job Category: SAP MM Roles & Responsibilities: Job Description: Navision SCM Consultant (Managed Services) Experience: 5\+ years Engagement Type: Managed Services Primary Focus: Microsoft Dynamics NAV / Dynamics 365 Business Central Supply Chain Management Role Summary We are seeking an experienced Navision SCM Consultant to provide functional support and continuous improvement services for a managed services engagement. The consultant will support Microsoft Dynamics NAV / Dynamics 365 Business Central supply chain processes, ensuring the stable operation of procurement, inventory, warehouse, planning, sales order, and logistics functions. This role requires strong hands\-on NAV/Business Central functional expertise, sound knowledge of end\-to\-end supply chain processes, and experience working in an SLA\-driven application support environment. Key Responsibilities * Provide Level 2 and Level 3 functional support for Microsoft Dynamics NAV / Dynamics 365 Business Central Supply Chain modules. * Manage and resolve incidents, service requests, system defects, and user queries within agreed SLAs. * Configure, maintain, and support supply chain processes across: + Purchase and vendor management + Sales order management + Inventory management + Item master and item variants + Item tracking, serial numbers, and lot numbers + Warehouse management + Bin management and warehouse locations + Replenishment and inventory planning + Demand forecasting + Transfer orders + Assembly and light manufacturing processes, where applicable + Shipping, receiving, and returns * Support procurement activities, including requisitions, purchase orders, approvals, vendor setup, receipts, invoices, and return orders. * Analyze inventory discrepancies, stock valuation issues, reservation issues, availability problems, and posting errors. * Support inventory planning activities, including reorder policies, planning worksheets, requisition worksheets, order proposals, and demand/supply balancing. * Assist business users with warehouse transactions, put\-away, picks, shipments, receipts, cycle counts, physical inventory, and stock adjustments. * Investigate and resolve issues related to item tracking, reservations, bin contents, item availability, cost adjustments, and inventory reconciliation. * Gather business requirements and prepare functional specifications for system enhancements, reports, workflows, and process changes. * Collaborate with NAV/Business Central developers and integration teams to troubleshoot customizations, interfaces, EDI, barcode scanning, shipping carriers, and external logistics systems. * Perform impact analysis and coordinate functional testing for changes, releases, patches, upgrades, and integrations. * Prepare test scenarios, execute regression testing, support UAT, and validate production deployments. * Create and maintain functional documentation, configuration documents, support knowledge articles, process maps, and end\-user guides. * Deliver user training and provide functional guidance on standard NAV/Business Central supply chain capabilities and best practices. * Participate in problem management, root\-cause analysis, service reviews, and continuous service improvement initiatives. Required Skills And Experience * 5\+ years of functional consulting experience with Microsoft Dynamics NAV and/or Dynamics 365 Business Central. * Strong experience in NAV/Business Central supply chain and logistics processes, including purchasing, sales order processing, inventory, warehousing, and planning. * Hands\-on experience with item setup, locations, bins, item tracking, reservations, replenishment parameters, vendor/item relationships, and posting setup. * Practical knowledge of warehouse operations, inbound/outbound processing, stock movements, inventory counting, and inventory controls. * Experience in a managed services, production support, or SLA\-based application support environment. * Ability to analyze and resolve functional issues involving inventory, procurement, warehouse, and order fulfillment processes. * Experience gathering requirements and producing functional design documents, test cases, training material, and support documentation. * Understanding of NAV/Business Central integrations and the ability to coordinate issue resolution across functional, development, and infrastructure teams. * Strong problem\-solving, stakeholder\-management, and communication skills. * Ability to manage multiple tickets, changing priorities, and deadlines effectively. Preferred Qualifications * Microsoft Dynamics 365 Business Central functional certification. * Experience with advanced warehouse management, mobile warehouse solutions, barcode/RF scanning, EDI, and third\-party logistics integrations. * Experience supporting manufacturing, assembly, service management, or project\-based supply chain processes in NAV/Business Central. * Exposure to Power BI, Jet Reports, Excel reporting, or other operational reporting tools. * Basic understanding of AL development, C/AL, SQL, APIs, web services, and integration concepts. * Experience with NAV/Business Central upgrades or migration to Dynamics 365 Business Central. * Familiarity with ITIL service management processes, including Incident, Problem, Change, and Request Management. * Experience using Azure DevOps, Jira, ServiceNow, or similar ticketing and delivery tools. Work Location: Bengaluru, Karnataka, India Availability: Full time

Key Competencies * Strong customer\-service orientation and ownership mindset. * Ability to understand end\-to\-end supply chain and warehouse business processes. * Analytical approach to identifying root causes and practical solutions. * High attention to detail, particularly around stock accuracy, inventory controls, and transactional data. * Ability to work independently and collaborate effectively with cross\-functional teams. * Proactive focus on process standardization, automation, and continuous improvement. * Clear written and verbal communication with both business users and technical teams. Key Skills: Procurement, Purchase Orders, Inventory Management, Configuration, UAT, Functional Specifications Salary: Not disclosed