Marketing Retention Specialist

Job Title: Marketing Retention Specialist Company: DigiOutsource Job Category: Digital Marketing Roles & Responsibilities: Who We Are We’re part of Super Group, the NYSE\-listed digital gaming company behind some of the world’s leading Sports and iGaming brands. At DigiOutsource, we bring passionate people and innovative tech together to create market\-leading online gaming solutions. At DigiOutsource, every day is action\-packed, and we expect you to bring your A\-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar. We are seeking a dynamic and strategic Promotions \& Lifecycle Specialist to support our iGaming brands. This role will be instrumental in driving user engagement through innovative promotional strategies What You’ll Be Doing As part of your role, your responsibilities will include: Core Duties * Execute briefs, projects, and initiatives to support / grow the Player Lifecycle Strategy. * Prioritize and plan projects with the Player Lifecycle Manager. * Optimize communication touchpoints and adjust interventions as needed. * Identify new opportunities and collaborate on implementation. * Work with external teams (e.g., Market Development, Digital Marketing). * Stay informed on competitors, industry trends, and marketing best practices. * Monitor project success and apply learnings. * Ensure communication meets customer needs and improves response rates. * Deliver projects on time, meeting standards and deadlines. * Implement initiatives to optimize player experience and minimize revenue loss. Financial Management * Devise initiatives and offer strategies that deliver on customer expectations and support anticipated ROI per project/intervention. * Ensure numbers management, deep dives and forensic audits, on all variables of the New Player Portfolio / promotions to ensure initiatives are measurable against set KPI’s thereof. Project Management * Coordinate marketing activities to support retention with stakeholders. * Diversify automation to drive business growth. * Ensure cooperation between teams and suppliers to meet project timelines. * Assess tools to improve flexibility and scalability. * Run ad\-hoc promotions for re\-engagement before automation. Financial Management * Develop initiatives and offers to meet ROI targets. * Conduct audits on the Offer Management Portfolio to measure against KPIs. This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives. Essential Skills You’ll Bring To The Table The necessary skills that we require for this role include: * We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career. * Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential. * Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from. * Free Massages On\-site * Free On\-Site Gym * Group Life Cover * Funeral Fund Benefit * Financial Services Assistance * Employee Assistance Programme * Curro School Fees Benefit * Income Continuation Benefit * Leadership Training * Referral Bonus * Medical Aid Subsidy * Free Sleep Coaching * On\-site Barista * Retirement Annuity Subsidy * Team buildings Be part of that Superclass feeling. At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 19 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group. Here, your growth is supported and your contributions valued. Game on!* * Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process. * Shortlisted candidates may need to complete an assessment. Work Location: Cape Town, Western Cape, South Africa Availability: Full time

Kick\-start your career in the online gaming world and experience the very latest in technology and innovation. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high\-performance gaming experiences using the best technology available. Why we need you We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision. What You’ll Get Back We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes: It’s all about putting your experience first and ensuring honesty and fairness in all we do. This position requires trust and honesty it has access to customers financial details \- therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification. Key Skills: Digital Marketing Salary: Not disclosed