Manager - HR Operations

Job Title: Manager - HR Operations Company: Axis Max Life Insurance SAP Module: SAP SD Roles & Responsibilities: Job Description: Location & Reporting To Reporting To: Head HR Ops Role Purpose - Own enterprise-scale \\HR operations finance governance\\* covering \\vendor payments, employee benefits financial controls, and payroll finance\\. Drive strong \\invoice validation, reconciliations, budgeting, MIS\\, and \\audit readiness\\* through maker-checker controls and effective stakeholder management across HR, Finance, Procurement, Legal, Risk, and vendors. Key Responsibilities (Grouped by Themes) * Drive SLA adherence, issue resolution, escalation management, and periodic vendor performance reviews * Build and maintain controls to prevent duplicate/incorrect payments, including maker-checker, exception logs, and approval workflows. Responsibilities: * Coordinate with vendors on billing cycles, debit/credit notes, and service change requests. * Manage stakeholders across HR, Finance, Procurement, Legal, Risk, ensuring timely closure of open items. * Maintain accurate benefit finance records while ensuring confidentiality and minimal handling of personal data. * Support governance for payroll vendor performance, accuracy checks, and process adherence. * Own budget vs actual tracking, variance analysis, and commentary for leadership reviews. * Support internal/external audits with documentation, evidence packs, and timely closure of observations. Process Excellence & Stakeholder Management * Build and maintain SOPs, control checklists, and RACI matrices for stable operations at scale. * Lead cross-functional governance forums; track and drive closure of ageing items and recurring issues. * People leadership: manage and coach a team of 3–4 members; ensure quality, timelines, and control discipline. Key Deliverables / Success Metrics (5–8 measurable points) * Process improvement: SOPs/controls implemented and automation initiatives delivered as per plan. * Strong stakeholder management and communication * High visibility role with cross-functional exposure across HR, Finance, Procurement, Legal, and Risk Department: Work Location: Remote, India Availability: Full time

* Own end-to-end invoice processing governance for HR Ops vendors (benefits partners, payroll vendors, HR tech, asset vendors, and other HR service providers). Employee Benefits Administration (Finance + Ops Lens) * Perform periodic account reconciliations for employee-related cost heads (benefits, payroll-related expenses, vendor costs). Qualifications * Mandatory: Finance qualification – \\B.Com / M.Com / MBA (Finance) / CA / CMA\\* or equivalent. Experience 1-2 years * Experience in process automation/workflow tools and documentation frameworks Key Skills: Billing Salary: Not disclosed