Learning & Quality Assistant Manager

Job Title: Learning & Quality Assistant Manager Company: IHG Hotels & Resorts SAP Module: SAP Successfactor Roles & Responsibilities: To help bring our vision to life, we are seeking a skilled Learning & Quality Assistant Manager who is passionate about developing people, fostering a culture of continuous improvement, and driving service excellence. You will support the hotel in delivering impactful learning initiatives, maintaining brand and quality standards, and ensuring exceptional guest experiences from day one. A little taste of your day-to-day Every day is different, but you’ll mostly be: * Leading in the execution of the hotel's learning and development strategy. * Coordinating onboarding, departmental training, and mandatory compliance programs. * Supporting colleagues and leaders in identifying development opportunities and career growth plans. * Monitoring training completion and maintaining accurate learning records. * Conducting quality audits and supporting brand standards compliance. * Tracking guest feedback, quality metrics, and improvement initiatives. * Assisting departments in implementing service excellence programs and continuous improvement plans. * Supporting the preparation for brand audits, quality assessments, and guest satisfaction reviews. * Promoting a culture of engagement, learning, and continuous improvement across the hotel. * Bachelor's Degree in Hospitality Management, Human Resources, Business Administration, or a related field. * 1 year of experience in Learning & Development, Training, Quality, or Human Resources, preferably within the hospitality industry. * Strong communication, facilitation, and presentation skills. * Knowledge of hotel operations, guest experience standards, and quality management practices. * Experience with learning management systems and training administration is an advantage. * Excellent organizational skills and attention to detail. * Ability to influence and collaborate effectively with colleagues at all levels. Work Location: Doha, Qatar Availability: Full time

After a productive day or a city adventure, unwind in the indoor swimming pool, rejuvenate in the fully equipped fitness centre, or indulge in a relaxing spa experience featuring treatment rooms, Moroccan baths, a steam room, and a sauna. Every moment is thoughtfully designed to enhance your wellbeing. Dining at voco Doha Central celebrates flavour and connection. Start your day with an international breakfast buffet at Choices, enjoy a handcrafted coffee or light refreshments in the stylish Lobby Lounge, or savour the convenience of in-room dining from the comfort of your room. Every experience is delivered with the warm and welcoming service that defines the voco brand. * Bachelor's Degree in Hospitality Management, Human Resources, Business Administration, or a related field. * 1 year of experience in Learning & Development, Training, Quality, or Human Resources, preferably within the hospitality industry. * Strong communication, facilitation, and presentation skills. * Knowledge of hotel operations, guest experience standards, and quality management practices. * Experience with learning management systems and training administration is an advantage. * Excellent organizational skills and attention to detail. * Ability to influence and collaborate effectively with colleagues at all levels. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Key Skills: SAP Successfactor Salary: Not disclosed