L3 Support Engineer

Job Title: L3 Support Engineer Company: algoleap Job Category: Salesforce Roles & Responsibilities: We are seeking an experienced L3 Support Engineer to provide BAU support for Portfolio Services applications built on the Salesforce platform. The candidate will act as a bridge between business stakeholders and technical teams, ensuring smooth operations, issue resolution, and continuous improvement of business processes. The ideal candidate should possess strong communication skills, a good understanding of business processes, and hands\-on Salesforce expertise to analyze, troubleshoot, and implement effective solutions. Key Responsibilities Production Support \& Incident Management * Provide L3 production support for Portfolio Services applications and Salesforce solutions. * Analyze, troubleshoot, and resolve complex production issues within SLA timelines. * Perform root cause analysis and implement preventive measures. * Coordinate with cross\-functional teams during incident resolution and deployments. * Monitor application performance and proactively identify potential risks. Business Engagement * Act as the primary point of contact for business users regarding application issues and enhancements. * Communicate effectively with stakeholders to understand business requirements and challenges. * Translate business needs into technical solutions within the Salesforce ecosystem. * Facilitate discussions between business teams, developers, and support teams. Salesforce Solutioning * Understand existing Salesforce configurations, customizations, and integrations. * Evaluate business requirements and recommend appropriate Salesforce\-based solutions. * Support configuration changes, data fixes, and minor enhancements. * Collaborate with development teams on solution design and implementation. * Ensure solutions align with business objectives and platform best practices. Change \& Release Management * Support release deployment activities and post\-deployment validations. * Assess impact of changes on existing business processes. * Maintain support documentation, knowledge articles, and operational procedures. * Experience in Salesforce support, administration, or implementation. * Knowledge of Salesforce data model, security model, and integrations. * Experience in troubleshooting production issues and defect management. * Familiarity with Agile and ITIL support processes. Communication Skills * Excellent verbal and written communication skills. * Ability to communicate effectively with technical and non\-technical stakeholders. * Strong stakeholder management and customer\-service orientation. * Ability to lead discussions, provide status updates, and drive issue resolution. · Knowledge Of AWS Services, Particularly * Amazon S3 * IAM Roles \& Permissions * File Processing and Storage Solutions Experience * 5\+ years of application support experience. * 3\+ years of Salesforce support/implementation experience. * Proven experience working in L3 support and business\-facing roles. Success Criteria * Timely resolution of production incidents. * High business user satisfaction. * Effective communication with stakeholders. * Reduced recurring issues through root cause elimination. * Successful implementation of Salesforce\-based business solutions. Work Location: Hyderabad, Telangana, India Availability: Full time

Technical Skills Required Skills \& Qualifications * Strong understanding of Salesforce platform capabilities, including: + Sales Cloud + Service Cloud + Lightning Experience + Reports \& Dashboards + Flows and Process Automation Business \& Functional Skills * Ability to understand business processes and convert requirements into Salesforce solutions. * Strong analytical and problem\-solving skills. * Experience working directly with business users and stakeholders. * Ability to perform impact analysis and provide solution recommendations. Preferred Qualifications * Salesforce Administrator Certification. * Salesforce Advanced Administrator or Platform App Builder Certification. * Experience in Financial Services, Portfolio Management, or related domains. * Experience supporting enterprise applications in a global environment. Key Skills: Salesforce Salary: Not disclosed