Key Account Manager

Job Title: Key Account Manager Company: Acquia Job Category: Salesforce Roles & Responsibilities: Headquartered in Boston, MA, Acquia is a Great Place to Work\-CertifiedTM company, is listed as one of the world's top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it! Acquia is seeking a high\-impact, results\-oriented Key Account Manager to champion our most strategic partnerships. In this role, you aren't just managing a list of clients; you are a strategic advisor and a growth engine. You will be responsible for the health, retention, and—critically—the commercial expansion of your assigned accounts. Primary Responsibilities * Strategic Account Growth: Proactively identify, negotiate, and close expansion opportunities (upsells and cross\-sells) within your existing book of business to exceed growth targets. * Relationship Management: Build and maintain deep\-rooted relationships with key stakeholders, business users, and procurement teams to ensure long\-term partnership health. * Retention \& Renewals: Partner closely with dedicated Renewal Managers to ensure a seamless renewal experience. You will provide the strategic context and account health insights necessary to mitigate churn risk and facilitate timely contract executions across your territory. * Customer Advocacy: Act as the "voice of the customer" within Acquia, collaborating across Sales, Technical Support, and Finance to resolve issues and optimize the customer journey. * Strategic Planning: Create and execute data\-driven territory plans designed to maximize both account retention and lifetime value (LTV). * Operational Excellence: Maintain rigorous hygiene within Salesforce and other CRM tools, ensuring accurate forecasting and account documentation. * Experience: 1-3 years in an Account Management or Success role, specifically selling/managing complex cloud or SaaS solutions for large enterprises. * Expansion Track Record: A proven history of owning and exceeding a sales quota, with a specific focus on growing revenue within existing accounts. * Leadership \& Collaboration: Exceptional communication skills and the ability to lead cross\-functional teams to deliver on customer needs. * Self\-Starter Mentality: Ability to drive account strategy proactively with minimal oversight, thriving in a fast\-paced, high\-autonomy environment. * Analytical Rigor: Highly detail\-oriented with the ability to prioritize tasks, manage multiple systems, and navigate complex procurement cycles. * Tech Stack: Proficiency in Salesforce.com and Google Workspace (Google Docs, Sheets, Slides, and Drive) is required. Work Location: Sydney, NSW, Australia Availability: Full time

This is a premier opportunity to work with best\-of\-breed open\-source technology in a high\-growth market. You will act as the customer's internal advocate, ensuring a world\-class experience while identifying untapped potential to grow Acquia's footprint within their organization. Job Requirements Key Skills: Salesforce Salary: Not disclosed