Junior It Engineer

Job Title: Junior It Engineer Company: Nuevosol Energy SAP Module: SAP FICO Roles & Responsibilities: JOB DESCRIPTION Junior IT Engineer Plant & Desktop Support Location Tunikibollaram, Hyderabad Department Information Technology Reports To IT Manager / IT Head Level Junior / Trainee Role Summary Provide hands-on first-level IT support for factory and office operations. Maintain desktops, laptops, printers, user accounts, Microsoft 365 services, network connectivity and basic plant IT infrastructure. The role suits a practical, service-oriented candidate who can troubleshoot routine issues, document work properly and coordinate with internal teams and external vendors. Key Responsibilities * Install, configure, maintain and troubleshoot Windows 10/11 desktops, laptops, monitors, printers, scanners and peripherals. * Resolve first-level hardware, operating-system, driver, application, Microsoft Office and business-software issues. * Provide on-site and remote support to production, engineering, HR, finance and other office/plant users. * Set up computers and approved software for new employees; assist with onboarding, access changes and offboarding tasks as * authorised. * Troubleshoot LAN, Wi-Fi, internet and TCP/IP connectivity; assist with switches, access points and network cabling checks. * Coordinate with engineering/technical teams on LAN connectivity for CNC machines and other plant equipment; do not change * machine or industrial-control configurations without authorisation. * Support Microsoft 365, Outlook, Teams and OneDrive issues; assist with account access and password resets according to company * procedures. * Perform basic endpoint-security checks and ensure approved Windows, application and antivirus updates are applied. * Log, update and close IT help desk tickets with clear issue descriptions, actions taken, status and resolution notes. * Maintain accurate inventory of desktops, laptops, monitors, printers, network devices, accessories, software licences and * warranty/AMC details. * Coordinate with hardware, software and network vendors; follow up on service calls, repairs and warranty cases. * Assist with CCTV, biometric and access-control systems when required; escalate specialist issues to the responsible vendor/team. * Follow IT security, data protection, asset-handling and workplace safety procedures; report suspicious activity promptly. * Working knowledge of Windows 10/11, desktop/laptop components and common troubleshooting methods. * Basic LAN, Wi-Fi, TCP/IP, IP addressing, DNS, DHCP, switches and connectivity troubleshooting. * Familiarity with Microsoft Office/Microsoft 365, email, printers and scanners. * Basic understanding of antivirus, endpoint security, software updates and safe IT practices. * Good problem-solving, documentation, communication and user-support skills. * Basic Microsoft 365 administration and Microsoft Entra ID / Active Directory. * Networking fundamentals or CCNA-level knowledge. * IT ticketing systems, asset management and software licence tracking. * Exposure to a manufacturing/plant environment, CNC connectivity, CCTV or biometric/access-control systems. * Willing to provide hands-on support on the plant floor and in office areas. * Able to prioritise requests, follow instructions, learn quickly and escalate issues beyond assigned access or expertise. * Professional, dependable and service-oriented, with good follow-up and coordination skills. * Able to work independently on routine tasks and collaboratively with the IT team, plant departments and vendors. * Timely response and resolution of user IT incidents and service requests. * Reliability of end-user devices and basic plant IT connectivity. * Accurate help desk, asset, software licence and maintenance records. * Compliance with IT security procedures and authorised change processes. * Effective coordination and follow-up with departments and external vendors. Work Location: Hyderabad(Shamirpet), India Availability: Full time

Experience Fresher to 3 years Employment Full-time Required Qualifications * Diploma, ITI, BCA, B.Sc., B.Tech or B.E. in Computer Science, Information Technology, Computer Applications, Electronics & * Communication, or a related technical field. * Freshers with good practical knowledge are welcome; 02 years of desktop, IT or network support experience is suitable. Required Technical Skills Key Skills: Configuration Salary: INR 100000 - 300000 per yearly