IT Business Services Consultant

Job Title: IT Business Services Consultant Company: SAP IT Business Systeme SAP Module: SAP BASIS Roles & Responsibilities: Job Description What you will do Key Responsibilities: * Deep understanding of customer landscape from technical and business perspectives including its interfaces * Strong collaboration with the customer for planning and operations * Align on upcoming changes with the Release Management and plan the execution accordingly * Ensure high availability of customer service by supporting service restoration in critical situations and working proactively on the stability of the landscape * Analyse and deep dive into issues including the creation of RCAs as the foundation for continuous improvement * Support productization of services including, if required initial setup, documentation, and standardization * Align on planning activities and system build processes, define Handover criteria, and ensure operational readiness of the Operations team as a pre-condition for any customer GoLive ECS is the delivery organization responsible for running and operating SAP's Cloud ERP Private offering (RISE with SAP). We provide technical managed services and operations across the full stack, helping thousands of customers worldwide become intelligent enterprises. Our teams operate across all major regions - EMEA, MEE, AMER, and APAC, bringing strong international focus and rich cultural diversity to everything we do. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Work Location: KA, India Availability: Full time

Qualifications Enterprise Cloud Services (ECS) is part of the Customer Value Group board area, sitting within Global Cloud Operations (GCO), an organization dedicated to delivering exceptional end-to-end operational experiences and seamless technical adoption for customers throughout their cloud journey. Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Please note that any violation of these guidelines may result in disqualification from the hiring process. Key Skills: SAP Basis, SAP HANA Salary: Not disclosed