IT Business Analyst (SAP Maintenance module)

Job Title: IT Business Analyst (SAP Maintenance module) Company: Resorts World Sentosa SAP Module: SAP EWM Roles & Responsibilities: In this role, you’ll partner with Finance and IT teams to translate business needs into actionable system solutions, apply Design Thinking to enhance user experience, and identify opportunities to improve processes. You’ll also support Business-As-Usual (BAU) operations and Change Requests (CR), ensuring solutions align with business goals, compliance standards, and RWS’s strategic direction. Job Responsibilities: * Requirements Translation: Translate high-level business needs into detailed, clear, concise, and testable business requirements (both functional and non-functional), user stories, and comprehensive use cases. * Documentation Management: Develop and maintain thorough documentation, including Business Requirements Documents (BRDs), functional specifications, process flows, data models, and User Acceptance Testing (UAT) plans, taking Ownership of documentation quality. * Alignment & Feasibility: Ensure all requirements are meticulously aligned with organizational strategic objectives and technically feasible within the existing or planned architectural landscape. * Process Analysis & Improvement: Analyze existing business processes to identify inefficiencies, bottlenecks, and areas ripe for improvement. Design and recommend optimized future-state processes, leveraging technology and best practices to enhance operational efficiency and effectiveness, driving Innovation and Impact. * Solution Engineering: Proactively identify and analyze complex business and technical problems, breaking them down into manageable components. Collaborate with technical architects, developers, and other IT professionals to engineer viable, sustainable, and scalable technical solutions that directly meet business requirements and strategic goals. * Solution Evaluation: Evaluate potential solutions for their overall impact, technical feasibility, and strict alignment with enterprise architecture standards. * Development Support: Provide continuous support to the development team throughout the entire software development lifecycle, clarifying requirements and efficiently resolving any issues that arise * Assist in troubleshooting and resolving SAP-related issues. Work with cross-functional teams to ensure seamless integration with other SAP modules. Prepare documentation including functional specs, test scripts, and user manuals. * Conduct user training and support post-go-live activities. * Liaison & Communication: Act as the primary liaison between business units and IT teams, ensuring clear, * consistent, and proactive communication across all project phases. * Expectation Management: Manage expectations of diverse stakeholders, including senior management, end-users, technical teams, and external vendors, fostering strong Collaboration. * Negotiation & Consensus: Effectively negotiate and mediate between potentially conflicting stakeholder needs to achieve consensus and maintain project momentum. * Testing Support: Support the creation of comprehensive test plans and detailed test cases based on defined requirements. Assist actively in User Acceptance Testing (UAT) activities, rigorously ensuring that implemented solutions meet the specified business needs and deliver a positive Customer First experience. * Stakeholder Management * Solution Collaboration * Communication & Facilitation * Adaptability & Attention to Detail Work Location: Singapore, Singapore Work Type: fulltime

Requirements Engineering & Documentation Job Requirements: Education: * Bachelor's degree in business administration, Information Technology, Computer Science, Technical, or a related field. Experience: * At least 8 years of proven experience as an IT Business Analyst, System Analyst, or similar role in an IT environment. * Demonstrable experience with a variety of project methodologies (e.g., Agile Scrum, Waterfall). * SAP “Enterprise Asset Maintenance” configuration experience with a strong understanding of system functionalities, business processes, and integration cross-modules/peripheral systems is a must. * Design Thinking * Business Need Analysis * Requirements Engineering * Process Improvement & Optimization * Problem Solving * Plant Maintenance Domain Expertise Experience Required: mid-senior level Key Skills: Configuration, UAT, Functional Specifications