ICQA Supervisor

Job Title: ICQA Supervisor Company: Amazon Job Category: SAP EWM Roles & Responsibilities: Description The ICQA Supervisor is the Inventory Control \& Quality Assurance team at our delivery station. You'll lead a team of associates responsible for inventory accuracy, quality audits, and process compliance across the floor. You'll own daily/weekly cycle counts, quality walks, IRDR, net adjustments, damages, root\-cause investigations, and corrective actions \- ensures our inventory stock is accurate, locations are clean and controlled, and safety and quality standards are met every shift. This is a hands\-on leadership role for someone who thrives on the floor, uses data to drive decisions, and holds a team to a high standard. Key job responsibilities Maintain bin/location integrity so every item is in a correct, scannable location Track and report inventory accuracy KPIs; drive corrective actions to hit targets Monitor inbound/outbound quality and flag recurring issues to the ICQA Manager Support defect\-reduction and 5S initiatives across the station * Team leadership Set daily targets, assign tasks, and balance workload across the shift Monitor performance and productivity; give feedback and manage under\-performance Produce daily/weekly accuracy and quality reports for the ICQA Manager Your shift starts with a quick huddle with your ICQA associates \- you review yesterday's accuracy numbers, flag any open discrepancies, and set the day's priorities. Before the floor gets busy, you walk the aisles for your first quality check: are the fire exits and extinguishers clear, are items in the right bins, are any pick faces overflowing or mislabeled? Anything off gets logged on the spot. Through the shift you're moving between the floor and the data. You pull the day's numbers, spot a station or DSP that's trending off, and go investigate in person rather than guessing from a screen. You coach a new associate on how to scan and count correctly, help Operations resolve a staging issue, and clear a tote that's blocking a walkway before it becomes a safety problem. Toward the end of the shift you pull together your accuracy and quality report for the ICQA Manager, note the wins and the open items, and hand over cleanly to the next shift. You leave knowing the floor is cleaner, the counts are tighter, and your team is a little sharper than when the day started. We're a hands\-on, floor\-first team. We don't manage quality from behind a desk \- we walk the aisles, run the counts, open the totes, and chase down the root cause of every discrepancy. We care about the details because the details are what keep inventory honest and the floor safe. We also look out for each other. New associates get trained properly, questions are welcome, and good ideas for making a process better are taken seriously no matter who they come from. It's a fast environment with real pressure during peak, but it's also a place where you'll learn the operation inside out and see the direct impact of your work every single shift. As ICQA Supervisor, you'll lead a group of associates within this team and report into the ICQA Manager. You'll have the autonomy to run your shift, the support to grow your people, and a direct line to the standards that keep the whole station running. Preferred Qualifications * Experience supporting fulfillment, logistics, warehousing, manufacturing, transportation, or other high\-volume operational environments. * Experience delivering multi\-site automation or process\-standardization initiatives. * Experience with label generation, inventory processes, scanning workflows, or warehouse management systems. * Knowledge of Lean, Six Sigma, Kaizen, or structured continuous\-improvement methodologies. * Experience managing project plans, risk registers, stakeholder communications, and implementation milestones. * Demonstrated ability to influence without direct authority across multiple teams and sites. * Strong ownership mindset with a record of delivering results under changing operational priorities. Work Location: Dubai, Dubai, United Arab Emirates Availability: Full time

Basic Qualifications * Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach * Bachelor’s degree in Engineering, Operations Management, Supply Chain, Business Analytics, or a related field, or equivalent practical experience. * 2\+ years in inventory control, quality assurance, or warehouse operations, with at least 1 year in a team lead/supervisory capacity * Strong understanding of cycle counting, inventory reconciliation, and quality auditing * Solid Excel skills (filtering, pivots, basic formulas) and comfort with warehouse/WMS systems * Data\-driven, detail\-oriented, and able to investigate problems to root cause * Clear communicator who can lead and coach a team * Willing to work rotational shifts, nights, and weekends as needed Key Skills: Warehouse Management Salary: Not disclosed