IBM Integration Team Lead .

Job Title: IBM Integration Team Lead . Company: DXC Technology SAP Module: SAP Web Dynpro Roles & Responsibilities: Job Description Job Description * Lead the L2 Application Support team responsible for enterprise IBM Integration platforms and services, ensuring high availability, stability, and reliable day-to-day operations. * Provide technical leadership and hands-on support for IBM App Connect Enterprise (ACE), IBM Integration Bus (IIB), and IBM DataPower environments. * Manage and resolve complex application support and integration incidents, service requests, and production issues within defined SLAs and operational standards. * Lead the troubleshooting, root cause analysis, and resolution of critical integration issues across APIs, message flows, interfaces, queues, and connected applications. * Provide expertise in IBM Integration technologies, including ACE, IIB, DataPower, message flows, MQ integration, APIs, and enterprise integration patterns. * Monitor integration platforms and proactively identify performance, availability, capacity, and connectivity issues to minimize business impact and service disruption. * Coordinate with application development, infrastructure, middleware, database, network, security, and vendor teams to resolve complex production incidents and integration failures. * Act as the technical escalation point for L2 support issues and provide guidance to support engineers in troubleshooting and resolving complex incidents. * Lead incident, problem, and change management activities in accordance with ITIL and enterprise application support processes. * Perform detailed root cause analysis (RCA) for recurring and critical incidents and drive permanent corrective actions to improve platform stability. * Ensure effective management of production deployments, configuration changes, certificates, connectivity, and integration components while adhering to change and release management procedures. * Establish and maintain application support processes, operational procedures, monitoring standards, support documentation, and knowledge repositories. * Work closely with business stakeholders and technical teams to understand production issues, communicate service impact, and provide timely status updates and resolutions. * Identify opportunities for automation, monitoring improvements, operational efficiency, and reduction of recurring incidents across the IBM Integration landscape. * Mentor and develop L2 support engineers, conduct knowledge-sharing sessions, and build a strong IBM Integration support capability within the team. * Ensure compliance with enterprise security, governance, audit, availability, and operational standards for IBM integration platforms. * Support capacity planning, platform upgrades, environment management, and continuous improvement initiatives for the IBM Integration estate. * 12+ years of overall IT experience, with significant experience in IBM Integration and application support. * Strong experience leading L2 Application Support teams in enterprise production environments. * Hands-on expertise in IBM App Connect Enterprise (ACE) and IBM Integration Bus (IIB). * Strong knowledge and experience with IBM DataPower for API management, security, routing, transformation, and integration. * Strong troubleshooting experience across integration flows, APIs, message queues, connectivity, and middleware components. * Experience with production support, incident management, problem management, change management, and SLA management. * Proven ability to lead technical teams, manage escalations, coordinate across multiple technology teams, and communicate effectively with business stakeholders. * Strong analytical, problem-solving, leadership, and stakeholder-management skills. * Experience in banking/financial services or other large enterprise environments is highly desirable. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Work Location: Riyadh, Riyadh, Saudi Arabia Availability: Full time

Required Experience & Skills Key Skills: Configuration Salary: Not disclosed