Head, Technology Business Partner, Food Solutions (Singapore)

Job Title: Head, Technology Business Partner, Food Solutions (Singapore) Company: SATS Ltd. SAP Module: SAP BASIS Roles & Responsibilities: Job Description About Us Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines. Why Join Us At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS. Key Responsibilities The Technology Business Partner, Food Solutions (Singapore) serves as the primary technology partner for the Singapore Food Solutions entities (including SCAT, SFS and CF) and is part of the broader Technology Business Enablement APAC team. Team Leadership & People Management * Build strong relationships with business stakeholders and act as a trusted advisor on technology-related matters. * Coordinate and align technology teams, vendors and business stakeholders to support business objectives. * Foster collaboration between Food Solutions users and enterprise technology teams to drive successful project delivery and service outcomes. * Promote adherence to enterprise technology standards, governance and cybersecurity requirements. * Ensure effective technology delivery, support and enablement for Singapore Food Solutions entities, aligned with enterprise standards and local operational requirements. * Partner with business leadership and translate strategic and operational priorities into actionable technology initiatives. * Support the execution of enterprise technology strategies and programmes. * Identify opportunities to improve operational efficiency through technology, automation and digital solutions. * Oversee day-to-day technology operations for the business, ensuring high availability, performance and user satisfaction * Manage escalations, service performance and operational reliability for business-critical systems * Ensure adherence with global technology policies, governance frameworks, statutory and regulatory requirements * Lead incident response processes, impact analysis, cross-functional coordination and perform post-incident reviews * Provide transparency into performance, risks and financials for technology portfolio * Establish and enforce enterprise technology standards, reducing technical debt and Shadow IT proliferation * Lead and sponsor technology initiatives supporting Food Solutions Singapore, including Demand & Supply Planning, Operation Process Digitalization and Food Safety programmes. * Manage change impacts and ensure smooth adoption of new systems and processes * Manage the application portfolio including rationalization, vendor management, and lifecycle governance * Identify opportunities to improve technology services, automation, and user experience * Drive standardization while accommodating local business needs where possible Vendor & Budget Management * Manage technology budget, forecast costs and optimize spend * Oversee vendor and service provider relationships in collaboration with global vendor management and procurement functions * Champion the AI innovation agenda for Food Solutions, identifying, piloting, and scaling use cases with measurable business impact * Partner with operations to develop Smart Factory capabilities, embedding IoT, analytics, and automation into Food production environments * Collaborate with TDX AI Centre of Excellence to ensure Food AI initiatives are aligned with enterprise architecture and data governance Work Location: Singapore, Singapore Availability: Full time

Key Requirements Experience Required: not applicable Key Skills: SAP S/4HANA, Procurement Salary: Not disclosed